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Apr 16 2010
By: Michelasso Treasure Hunter 5540 posts
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DNS error 8710102??

20 replies 1449 views Edited Apr 16, 2010

Hi, 

my PS3 was connected to the PSN as usual in the last few years. then it quit. trying to reconnect I get this error message:

 

This is a DNS error. (8710102)

 

I reset the router, my computer is working fine (otherwise I couldn't post this). No changes in the PS3 configuration. I restarted the PS3 as well. The PSN is reported as alive. This is not the first time it happens.  What's going on? Not even the web browser work, that should have little to do with the PSN (but one never knows). Any idea?

----
- I'm not a Playstation fanboy. I'm a Micro$oft hater. It's different.
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Fender Bender
Registered: 07/17/2009
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Re: DNS error 8710102??

Apr 17, 2010

Have you tried releasing and renewing your PS3's IP address in your router's settings?

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Treasure Hunter
Registered: 12/09/2007
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Re: DNS error 8710102??

Apr 17, 2010
Yeah. I did a connection test that does it automatically. Eventually it got fixed by itself after one hour. Without touching anything. No clue what's going on. It happens a couple of times per month.
----
- I'm not a Playstation fanboy. I'm a Micro$oft hater. It's different.
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Lombax Warrior
Registered: 03/01/2010
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Re: DNS error 8710102??

Apr 17, 2010

When this happens to me I do a internet connection test under my network settings option and it fixes it everytime.

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First Son
Registered: 12/12/2012
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DNS error 8710102

Dec 12, 2012

I have been unable to connect to the internet on my ps3.  I am using TWC as my ISP, and have an old ps3 such that I think wired connection is my only option.  I know the cable I am using is good, I have tried connecting directly to the router, have reset the router, modem, and ps3 several times.  I have reset to factory defaults both the router and the ps3 without success.  I have tried several different open DNS servers in addition to those TWC provides.  I have tried both the easy and custom settings, and have even tried to ensure the proper ports are open through the advanced settings on my router.  

 

When I run an internet connection test from directly from the network settings menu, it says an Ethernet cable is not connected.

 

When I go into the internet connection settings and run the easy config it says the attempt to obtain an IP address timed out.  

Alternatively, when I run the custom config it obtains an IP address but then fails to connect, giving the 8710102 DNS error message.  

 

My Media Server Connection is disabled.  

 

On my router, the light for the port I'm using flashes orange.  My modem is a Motorola surfboard provided by TWC and my router is a netgear WDNR3700v3.  

 

Any help would be much appreciated.  I feel like I have tried just about everything, and am afraid it may be a bad receiving port on the ps3...but I'm not sure how to confirm that suspicion or how to fix it.  I'm very frustrated, and hope that somebody can offer me a solution.  

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First Son
Registered: 12/13/2012
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Re: DNS error 8710102

Dec 13, 2012

I am well have tried the following and having an issue. Friends from west coast and east coast seem to be unaffected. I am from the Chicagoland area so I don't thing I am having a "regional issue" Bdev where are you located? Maybe I am mistaken.

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First Son
Registered: 12/12/2012
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Re: DNS error 8710102

Dec 13, 2012
North Carolina, but I had the same problem in Ohio.
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First Son
Registered: 12/13/2012
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Re: DNS error 8710102

[ Edited ]
Dec 13, 2012

Are you still having the same issue? I just checked here this morning and I still can not get on. My friends local that have the same isp state their ps3's have been fine.

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MVP Support
Registered: 12/18/2002
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Re: DNS error 8710102??

[ Edited ]
Dec 13, 2012

Michelasso wrote:

Hi, 

my PS3 was connected to the PSN as usual in the last few years. then it quit. trying to reconnect I get this error message:

 

This is a DNS error. (8710102)

 

I reset the router, my computer is working fine (otherwise I couldn't post this). No changes in the PS3 configuration. I restarted the PS3 as well. The PSN is reported as alive. This is not the first time it happens.  What's going on? Not even the web browser work, that should have little to do with the PSN (but one never knows). Any idea?


 

You wil have to manually change the DNS IPs under the PS3 network configuration OR you can wait till your ISPs DNS server get back online.

 

I suggest you use the OpenDNS IPs, these are: 208.67.222.222 & 208.67.220.220


If you don't know how to do a manual network setup then follow this link:

http://playstation.custhelp.com/app/answers/detail/a_id/977

7FXb|Thunderstorm Summer[Twitter] @SevenFactors Welcoming Committee 2.0 MVP
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First Son
Registered: 12/13/2012
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Re: DNS error 8710102??

Dec 13, 2012
I will love you if these work. Thanks for the reply. I had a list of dns servers o was going to try after work
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