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Jan 15 2013
By: mochuuu SCEA 1486 posts
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DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

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8 replies 346 views Edited Jan 15, 2013

Hi everyone, 

 

For those that preordered DMC on the PlayStation Store, we've noticed that the DLC that comes as the preorder gift is not available to download when the PS Store updates on 1/15. We're aware of the issue and are working to get the costume pack preorder bonus online asap. Estimates at this time are that it will be available to download by 1/18 at the latest, however it may be sooner than that. When it's live, those who preordered will be able to access the PS Store and download, of course at no charge. 

 

This is a mirror post to ensure that everyone see this. GO THERE and subscribe to that thread to rec... from SCEA staff by Subscribing to that thread. 

 

UPDATE 1: 1/15 @ 2:43PM

 

Looks like we have the issue worked out: If you preordered DMC, you may notice that the game doesn’t come bundled with the bonus preorder content. If you do not see this content, you may need to go to the DMC game page on the PlayStation Store, and click the download button. If you’ve already downloaded the game, you won’t need to download it again, just click the button to re-activate your entitlement in the system. At that point, you can download the bonus DLC individually. 

 

I've unlocked this post for replies. Please let us know if you are running into issues with accessing this content. 

- morgan haro - PlayStation.com
@morganharo


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SCEA
Registered: 06/22/2009
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Re: DMC Preorder DLC Slightly Delayed

OFFICIAL POST
Jan 15, 2013

UPDATE 1: 1/15 @ 2:43PM

 

Looks like we have the issue worked out: If you preordered DMC, you may notice that the game doesn’t come bundled with the bonus preorder content. If you do not see this content, you may need to go to the DMC game page on the PlayStation Store, and click the download button. If you’ve already downloaded the game, you won’t need to download it again, just click the button to re-activate your entitlement in the system. At that point, you can download the bonus DLC individually. 

- morgan haro - PlayStation.com
@morganharo


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Splicer
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Re: DMC Preorder DLC Slightly Delayed

Jan 15, 2013

Hey can you give word to whoevers publishes avatars to bring DmC avatars to the ps store, im dissapointed they were added this week, would totally wanna rock a new Dante avatar for my ID

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First Son
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

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Jan 21, 2013

I still don't have the preorder DLC.  I have tried clicking the download button again but it just downloads the entire game again and does not give any other option.  I have live chated with someone on the playstation site to try and resolve the problem and she said to go ahead and re download the game to get the DLC and she also said to first delete the original download.  I did this and i still have nothing.

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First Son
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

Jan 23, 2013

I am having this issue as well and I just got the email in regards to me being able to get the dlc. It is only giving me the game option nothing else. Can you please fix this.

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First Son
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

Jan 24, 2013

This time I received a message on my ps3 from PSN telling me that my pre-order for DmC is available now and to click the link to download the game together with the gift costume pack.  I did this and i still have nothing.  it just makes me wait while it downloads the entire game again.

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SCEA
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

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Jan 24, 2013

The-DrizzIe wrote:

This time I received a message on my ps3 from PSN telling me that my pre-order for DmC is available now and to click the link to download the game together with the gift costume pack.  I did this and i still have nothing.  it just makes me wait while it downloads the entire game again.


Is the DLC / Add-On housed individually on the game's page? If so, try downloading it there. However, if you're still encountering issues, you may want to contact Customer Service directly. 

 

https://support.us.playstation.com/app/contact_options

- morgan haro - PlayStation.com
@morganharo


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First Son
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

Jan 26, 2013

im having the same problem as The-DrizzIe is there a fix there is no option to renew licence and its not seprate dlc on the store .

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First Son
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Re: DMC Preorder DLC Slightly Delayed (SOLVED. Thread Open for Feedback)

Jan 30, 2013
Hey kamina i was confused as well until i noticed the "version" dropdown on the dmc page through the xmb msg link. There will likely be two options there, and the one ure looking for is "free". Checkout with that version and ull notice the costume pack is lined up for u to download. Hope it helps!
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