I am one of the people who are having to ship the PS4 back due to the pulsing blue light issue.
I am not mad at Sony,as I realize that every launch will have issues, but I do feel that Sony should man up and compensate those that are having to go through this.
Aside from the emotional let down of going from the 1st kid on the block who has the latest/greatest to being the proud owner of a 400.00 brick, there are other aspects to consider as well:
1)Between not being able to leave my house until 3pm when the fed ex arrived (because they required a signature,) and hour or so trying to figure out what I was doing wrong, and then a 2 hour and 7 min call to Sony. I wasted my entire Saturday.
2) I bought a PS Plus membership 2 days before the launch, just for the PS4, so every day that I am without the PS4 is money down the drain in regards to that.
3)I am one of the early adopters who ponied up and put money in Sony's pocket in advance, basically helping them to finance their launch, only to be rewarded with a broken system.
I know people are going to say that this is a chance you take when being an early adopter, and I agree (that's why I'm not mad) but at the same time, it's a chance Sony takes as well when shipping out a new product. They want us to take a risk on them and pre-order, but so far haven't offered anything to those that got burned doing so.
All they have to do is stick a $50.00 online code in the box when they are shipping back the repaired units. This would cover a PS plus membership, (or something else if you already have one.) Since this is just a credit for virtual items, it's not really going to hurt them too much (if any) in doing so.
I think it's more than fair and would show Sony's loyal customers that they are indeed appreciated.
Please post with your thoughts, maybe if enough people do so, Sony will listen.
its sad really, i asked sony about compensation since you know i waited 6 months for launch with a pre order and now that i have games and everything i have to wait for at least another month before i even get to play it
and if its as bad as i think it is theres no way they are gonna repair all the broken ps4s inthe time limit they stated unless they hire alot of techs to repair them
but yeah i asked them about compensation and they said they have nothing for compensation
talked to best buy and i DIDN'T ask about compensation and they are gonna give me a 45 dollar gift card
best buy automatically gave me compensation even though they are jsut the middle man, whereas sony isnt doing a single thing
Or at least offer to next day air the unit back and forth for those of us who paid the extra money for the shipping as well as preordered in june. my 400 unit is a 460 dollar unit with a 4k tv purchase that cost me over 5 thousand dollars just to use for my ps4... I spent 60 dollars for the fast shipping, Then they tell me that because of a problem right out of the box that after this I wont have a warranty on a brand new product anymore if I decide to ship it back. So wait 5-7 days for a box, then wait another 5-7 days for it to get to them... Then wait another yet to be determined amount of time for them to see what the problem is, then wait some more for them to decide if they're going to repair or replace it... The guy at the sony store flat out told me "just give it a month or two" I guess shame on me for thinking I was buying a finished product. I'm not really mad, it's just that if I did business like this I would be out of business and in court rooms all day long.