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Uncharted Territory
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Re: Best Buy order status...

Nov 14, 2013

Letherface wrote:

I don't know, all that I know when I was looking at the shipping Expedited was $0.00, and Express cost $$ (don't remember how much). Since I normally get things from BestBuy within a day or two I went with the Free Expedited Shipping method.


I talked with a CSR tonight and she said everything looked fine. She said it should ship on launch, but said it showed Nov 25th- Dec 4th or 5th. She said that it should change when it ships. 

 

I asked her what my shipping was labeled as, and she said Express. Which says 1 day to process, 1 day to ship. So... yeah. Should have it by Monday or Tuesday if it goes out on Friday. I forgot that when I ordered it did say Free for Express. So fingers crossed.

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Ghost of Sparta
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Re: Best Buy order status... [Updated]

[ Edited ]
Nov 15, 2013

UnrealButcher wrote:

Anyone familiar how Best Buy does things with online orders?

 

It still shows "payment validated" and doesn't say "preparing order" in their map, but order status doesn't show the release date (or whatever it said, something about release or shipping) anymore, it now says "status not available".

 

Does this mean they are about to get things rolling?

 

 

Order Status:: 1 item(s) - Status Not Available.

 
 
  1. Order Received
  2. Payment Validated
  3. Preparing Order
  4. Shipped

That is pretty much what it says for me. Status not available I'm hoping means they are waiting for the console to arrive at the local warehouse, then they'll ship by Friday. Yeah, they validated my payment back in June, so now I'm waiting for everything to clear in time for shipment. I'm hoping to get my system on Friday, but I'll wait if I have to.

 

Update: OK, everything's good. My PS4 shipped on time and I should get it on Friday. I suspect my X1 will go through a similar process next week.

Multisystem owner. PlayStation owner since 2000. Inaugural PS Plus member:Legendary status. Former PS forum MVP with a launch PS3 & PS4.

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Uncharted Territory
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Re: Best Buy order status... [Updated]

[ Edited ]
Nov 14, 2013

Hawkfan267 wrote:

UnrealButcher wrote:

Anyone familiar how Best Buy does things with online orders?

 

It still shows "payment validated" and doesn't say "preparing order" in their map, but order status doesn't show the release date (or whatever it said, something about release or shipping) anymore, it now says "status not available".

 

Does this mean they are about to get things rolling?

 

 

Order Status:: 1 item(s) - Status Not Available.

 
 
  1. Order Received
  2. Payment Validated
  3. Preparing Order
  4. Shipped

That is pretty much what it says for me. Status not avilable I'm hoping means they are waiting for the console to arrive at the local warehouse, then they'll ship by Friday. Yeah, they validated my payment back in June, so now I'm waiting for everything to clear in time for shipment. I'm hoping to get my system on Friday, but I'll wait if I have to.


Here's a reply I got. Link.

 


Matt-BBY wrote:

Hello UB,

 

It looks like you’ve been given some incorrect information and I’m really sorry for any concern that this has caused. We do have some PlayStation 4 pre-orders that are showing incorrect arrival dates in the system, but if you’ve been told that none of them will ship until 11/15 that is incorrect. I was able to locate your order and wanted to help explain why you may have been given this information.

 

Some ship-to-home PlayStation 4 pre-orders are showing incorrect arrival dates and it appears to mainly be orders that were placed before the 11/15 release date was known. This is why you may have been told that yours won’t arrive until late November or early December, and also what is causing the status to be unavailable in your BestBuy.com account. These dates are not correct and do not reflect any errors with your order.

 

I can certainly understand the concerns you have with the conflicting information you’ve been given, but I want you to know that all orders are still expected to ship on time as originally planned and should be delivered within the shipping timeframes that you selected when you placed the order.

 

I hope this helps to clear some of this up and put you more at ease with your order, but please feel free to let me know if you have additional questions or concerns.

 

Sincerely,

 

Matt|Senior Social Media Specialist | Best Buy® Corporate

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I Only Post Everything
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Re: Best Buy order status... [Updated]

Nov 14, 2013

Just got my e-mail. It has shipped. If it ships out of the same Warehouse that my Camera did I should have it tomorrow.

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Uncharted Territory
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Re: Best Buy order status... [Updated]

Nov 14, 2013

Letherface wrote:

Just got my e-mail. It has shipped. If it ships out of the same Warehouse that my Camera did I should have it tomorrow.


Mine was in "Processing" when I got up this morning and is still there, but I'm guessing it should be out today and hopefully here tomorrow since I have "Express" shipping. I had forgot that they had that option for free when I ordered back in June. I've been sick all week, but think I might have to get better if it shows up tomorrow. Smiley Very Happy

 

Express - 2 business days
Includes 1 day for processing and 1 day for transit.

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Ghost of Sparta
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Re: Best Buy order status... [Updated]

Nov 15, 2013

UnrealButcher wrote:

Hawkfan267 wrote:

UnrealButcher wrote:

Anyone familiar how Best Buy does things with online orders?

 

It still shows "payment validated" and doesn't say "preparing order" in their map, but order status doesn't show the release date (or whatever it said, something about release or shipping) anymore, it now says "status not available".

 

Does this mean they are about to get things rolling?

 

 

Order Status:: 1 item(s) - Status Not Available.

 
 
  1. Order Received
  2. Payment Validated
  3. Preparing Order
  4. Shipped

That is pretty much what it says for me. Status not avilable I'm hoping means they are waiting for the console to arrive at the local warehouse, then they'll ship by Friday. Yeah, they validated my payment back in June, so now I'm waiting for everything to clear in time for shipment. I'm hoping to get my system on Friday, but I'll wait if I have to.


Here's a reply I got. Link.

 


Matt-BBY wrote:

Hello UB,

 

It looks like you’ve been given some incorrect information and I’m really sorry for any concern that this has caused. We do have some PlayStation 4 pre-orders that are showing incorrect arrival dates in the system, but if you’ve been told that none of them will ship until 11/15 that is incorrect. I was able to locate your order and wanted to help explain why you may have been given this information.

 

Some ship-to-home PlayStation 4 pre-orders are showing incorrect arrival dates and it appears to mainly be orders that were placed before the 11/15 release date was known. This is why you may have been told that yours won’t arrive until late November or early December, and also what is causing the status to be unavailable in your BestBuy.com account. These dates are not correct and do not reflect any errors with your order.

 

I can certainly understand the concerns you have with the conflicting information you’ve been given, but I want you to know that all orders are still expected to ship on time as originally planned and should be delivered within the shipping timeframes that you selected when you placed the order.

 

I hope this helps to clear some of this up and put you more at ease with your order, but please feel free to let me know if you have additional questions or concerns.

 

Sincerely,

 

Matt|Senior Social Media Specialist | Best Buy® Corporate


Yeah, just wait for an e-mail that said it shipped. I think BB is filling all pre-orders now.

Multisystem owner. PlayStation owner since 2000. Inaugural PS Plus member:Legendary status. Former PS forum MVP with a launch PS3 & PS4.

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