Reply
Feb 16 2012
By: TYLERDURDEN71 Splicer 87 posts
Offline

AT&T 3g data connect sign up issue

84 replies 518 views Edited Feb 16, 2012

keep getting error:

  • SOH00004:AT&T is not able to process your request. We apologize for any inconvenience
  • anyone got this and found a way arpund it?
Message 1 of 85 (518 Views)
Reply
0 Likes
First Son
Registered: 11/25/2008
Offline
2 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

I just got off the phone with level 2 tech support. It's an issue with their activation server and they are working on it. Best they could tell me was to keep trying.

What a frustrating day I had trying to get someone who could tell me what was going on.

Message 2 of 85 (518 Views)
Reply
0 Likes
Wastelander
Registered: 02/14/2012
Offline
842 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

BWQ3A found away around it earlier. Here is his post:

If you're having trouble getting your 3G Data Plan you can go to http://att.com/buyasession . I had to go there to complete my ATT Data Plan purchase because I flubbed it up initially. You can go there to purchase / renew future data plans as well. Just a PSA.

Message 3 of 85 (518 Views)
Reply
0 Likes
First Son
Registered: 10/07/2006
Offline
7 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

Just keep trying, took me half a dozen tries before it processed all the way through.

Message 4 of 85 (518 Views)
Reply
0 Likes
Hekseville Citizen
Registered: 05/24/2009
Offline
368 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

Ming_Dragon wrote:

BWQ3A found away around it earlier. Here is his post:

If you're having trouble getting your 3G Data Plan you can go to http://att.com/buyasession . I had to go there to complete my ATT Data Plan purchase because I flubbed it up initially. You can go there to purchase / renew future data plans as well. Just a PSA.

This. You'll be done in like 5 minutes. Forget the AT&T icon on the Vita screen.

Message 5 of 85 (518 Views)
Reply
0 Likes
I Only Post Everything
Registered: 03/21/2005
Offline
1243 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

My Brother had trouble getting his AT&T 3G set up. He kept getting an error when trying to set it up. I looked at what he was doing and it was USER ERROR. He wasn't marking the 'consumer or business' tick box and hadnt selected a payment type. After i selected Consumer and selected Credit Card & entered the info it went through smooth as butter.



Message 6 of 85 (518 Views)
Reply
0 Likes
First Son
Registered: 07/31/2011
Offline
3 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

I had nearly finished the registration to set up 3G on my Vita, but found out that my email address was already in use. Restarting the process and choosing to log in with this email, I got the message, "You cannot manage your iPad at this site." No luck.

I set up 3G on my iPad last year and now I guess my email address is registered, but how is this error relevant to trying to add 3G to my Vita? I get the same error on the DataConnect Pass website online.

Anyone else get this message? Am I the only person with an iPad 3G plan and also a Vita?

Message 7 of 85 (518 Views)
Reply
0 Likes
Lombax Warrior
Registered: 02/18/2011
Offline
159 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

Does this alternative way work?

Message 8 of 85 (518 Views)
Reply
0 Likes
Lombax Warrior
Registered: 01/25/2007
Offline
238 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

I wonder if you get the free game and the extra month if you join using the website.  They could have been clearer on how these benefits are to be collected on the AT&T data connect plan.

Message 9 of 85 (518 Views)
Reply
0 Likes
Lombax Warrior
Registered: 02/18/2011
Offline
159 posts
 

Re: AT&T 3g data connect sign up issue

Feb 16, 2012

Well I signed up through the website. I entered the IMEI and ICCID that was given from my PS Vita. So they better send me that voucher code of the game because the only reason I signed up for 3G DataConnect Pass was the free month and especially getting Super Stardust Delta for free. Otherwise, I will complain hard like I did about not getting my Nathan Drake outfit from Playstation Home after pre-ordering Uncharted 3, that one time.

Message 10 of 85 (518 Views)
Reply
0 Likes