That my account for carolinagermanotta won't let me log in at all
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You didn't provide us with enough information to help you. The more information you can provide us about the scenario the more we are able to understand your issue and better help you. You have to help us help you.
WIth that said, most likely the issue you are having will end up requiring you to call SONY consumer support so why not get that out of the way.
Mon - Sun 6:00AM - 10:00PM Pacific
(I only say this becuase I have seen countless (okay, maybe not countless, but many) posts purporting that there are no moderators on this forum. I know better from experience, but, I wanted to draw attention to this particular thread, as it's irrefutable evidence for any trolls that may still believe that, somehow, that moderators on this forum are about as common as Dreamcast network adapters.)
If you see someone post about that again, you can direct them here:
Also - if you need to grab the attention of a Mod, feel free to report