I don't care if they couldn't get characters, at least tell us they couldn't to shut ppl up. If no matter how hard you try just tell us you couldn't get Cloud or something. They don't have to make Square Enix look bad by saying "Square Enix isn't cooperating, Cloud cannot be obtained." No they shouldn't do that but at least say something like "At the moment Cloud can't be obtained, but we will look into it in the future."
If they say that to requested characters every once in a while I bet everything would be peachy fine, and cause lexx whining and more understanding. Who knows it might cause ppl to be more understanding and say stuff like "Ok so we can't get Cloud, so how about (insert character) instead."
Their will be b****ing with this method but at least their won't be as much with this "stay tuned" and "no comment" method to requested characters.