Hello PlayStation Community,
We have noticed various reports of users having trouble ejecting PS4 discs.
Update: Pleases refer to our troubleshooting video for disc ejection issues first.
If you are experiencing this issue or a similar case, please share the following information below:
If you are currently trying to remove a disk in your PS4, you can use the manual ejection method listed here:
If you are encountering the specific issue where your game crashes in the middle of gameplay and your disc is no longer recognized, here are a few things to try:
(Notice: If updating firmware by USB, make sure the flash drive is formatted for FAT32)
The following options are available in Safe Mode:
For additional service/replacement options please try contacting support:
Due to the number of contacts, we would suggest using the Live Chat option rather than a phone call as the wait times tend to be shorter.
We appreciate your patience while we investigate. Thanks.
Solved! Go to Solution.
I've tried twice to connect to the online chat and have been told there isn't a representative available. I'm currently trying a third time while on hold over the phone (been on hold for 40 minutes....). This is super frustrating. I really want to play AC4! Luckily, I got Resogun to download and can play that in the mean time...
That's just great. I did find this to tell how to get the disc out, but now when I tried putting in another disc, I can't get it to go in! This is super frustrating!
Edit: still on hold here, been over an hour. I think I'm just going to give up for now.