PlayStation®4 Support

[#1]

Hi,

Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light as noted in the PS4 Power Indicator Lights Guide

 

Here are some of the symptoms associated with blinking blue lights issue:

• blue indicator light blinking
• no video/audio output to television
• console powering off after blinking blue

 This blinking light issue could indicate any number of causes including but not limited to:

1. Issues with PS4 power supply
2. Issues with PS4 hard drive
3. Issues with other PS4 hardware

Power Supply Troubleshooting:

1) Turn PS4 off completely 

• Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

• Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3)  Check parts A, E, and F for any conspicuous damage or anomalies 

• You can try using another compatible AC cord (like a power cord from a PS3) to see if that resolves the issue

A) AC IN connector

B )HDMI OUT port

C )HDMI input port

D )HDMI cable

E )AC power cord

F )To an electric outlet

Hard Drive Troubleshooting 

1) Turn PS4 off completely

• Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

• Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.

4) Slide the HDD bay cover in the direction of the arrow to remove it.

5) Inspect the harddrive to make sure it is properly seated in the HDD bay.  A loose hard drive connection can prevent the PS4 from powering on completely.  A single screw keeps the assembly in place as shown below.

 

6)  If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing, please refer to this article for full details

https://support.us.playstation.com/app/answers/detail/a_id/5107

•  Users can choose to install a new hard drive so long as it complies with these standards, it is no thicker than 9.5mm, and is larger than 160GB.

Software Installation Troubleshooting;

• (Notice: If updating firmware by USB, make sure it is formatted for FAT32)

1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode https://support.us.playstation.com/app/answers/detail/a_id/5044

• The following options are available in Safe Mode:

1. Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
2. Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.
3. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
4. Restore Default Settings - Restores the PlayStation 4 to the default factory settings.
5. Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.
6. Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.
7. Initialize PS4 (Reinstall System Software) - IMPORTANT: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm with this option)

For additional service/replacement options please try contacting support: 

https://support.us.playstation.com/app/contact_options

Due to the volume of contacts, we would suggest trying Live Chat rather than the phone line as the wait times will be shorter.

If you would like to assist us by submitting information, please share the following:

• Issue Symptoms:
• TV Brand and Model:
• Retailer PS4 was purchased from:
• Troubleshooting steps you have tried:

We appreciate your patience while we investigate.

Thanks,

U--J

[#2]

Just brought home my brand new PS4 and when i turn it on all it does is blink blue.

No white light ever came on.  I read that a similar issue happend to an early release sweepstakes winner.

I am overly upset that I spent most of my day waiting in line in the cold.

Not a happy customer to say the least....

[#3]

My ps4 turns on, blinks blue, turns white and won't connect to my tv.

[#4]

Try to use the HDMI cable from your PS3.  The HDMI that comes with the PS4 is trash

[#5]

Welcome to the PlayStation Community.

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NEWENDER wrote:
My ps4 turns on, blinks blue, turns white and won't connect to my tv.

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Are you tuned to the correct output channel on your TV, is it possible your TV's firmware requires an update?

BRIT-KO

[#6]

I was told PS3 HDMI cord wont work

[#7]

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Like-I-Kare wrote:

Try to use the HDMI cable from your PS3.  The HDMI that comes with the PS4 is trash

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Whilst I perosnally chose not to use the provided HDMI cable that came with my PS4, I used one with Gold connectors instead, the bundled HDMI cable is not 'trash' as you so politely put it, it will work just fine.

BRIT-KO

[#8]

Hdmi is Hdmi u can use any hdmi cable.

[#9]

mine just blinks blue and i dont get any Audio or video.  Tried all 4 of my HDMI cables and checked all of the settings on the tv.  Nothing.

Sony is sending me a box to send it back. 

basically we bought a 400 dollar paper weight.

[#10]

i thought the HDMI cord the works with a PS3 is a Female

and the PS4 a Male