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Dec 22 2013
By: DTX-AU First Son 1 posts
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Deactivate PS4 Online

1 replies 2147 views Edited Dec 22, 2013

Hi All,

 

Our house was recently robbed and the PS4 was one of those stolen. It was activated as the primary console. Now I've gotten a replacement PS4 and cannot activate it as my primary console. Going to the link: https://support.us.playstation.com/app/answers/detail/a_id/796 only tells you to deactivate it on the PS4. How can I deactivate a primary PS4 when it has been stolen? Any ideas on how to over come this?

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Fender Bender
Registered: 02/28/2013
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3501 posts
 

Re: Deactivate PS4 Online

[ Edited ]
Dec 22, 2013

Welcome to the Playstation Forums.

 

Really sorry to hear about that.

 

You can deactivate it online.

 

Go to http://account.sonyentertainmentnetwork.com/ 

 

Log in.

 

Then select [Deactivate All] under [Account] > [Media and Devices] for the type of content for which you want to deactivate all activated systems.

 

https://support.us.playstation.com/app/answers/detail/a_id/5059/~/activate-%2F-deactivate-primary-ps...




                               The truth will set you free... But it may sting a bit...
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