Sony says that the turnaround is 10-14 days after they recieve your PS3.
Here is my story,
I requested service on 11-28-09
The coffin arrived on 12-3-09
I shipped it on 12-5-09
Sony recieved it on 12-08-09
Sony shipped it back on 12-10-09
It is due to arrive on 12-15-09
i dropped off my ps3 in the ups building in 12-20-09 and its already 1-5-10 and i havnt got it back yet and im getting mad couse im getting left out of call of duty...i wonder if ima get a new ps3 or the same one???