10-19-2010 02:16 PM
I was downloading the Netflix application for my PS3 when suddenly it wasn't responding. I've never had an issue with my router and my PS3, and I'm still connected to the internet on all other devices in my apartment. Anytime the PS3 boots up it hangs and won't load anything except for the main icons of the XMB. I decided to go in the recovery menu and restore the hard drive. That didn't work, so then I went into the recovery menu and rebuilt the database, also didn't work. It continued to hang while trying to connect to the network at start up. If I went over to the settings menu and tried to select anything, it would completely freeze.
Not wanting to lose my data, I tried restoring to default settings, I set up the PS3 without internet connectivity. It works, but if I try to set it up and connect it to the network, it freezes and I have to restore to default settings again.
Any ideas or suggestions for me?
10-19-2010 04:39 PM
While you are offline, can you delete the Netflix application?
Since you've already tried most of the options in the recover menu and those unfortunately didn't work, you might try making a complete backup of your system (Settings > System Settings > Backup Utility) and once that's done do a complete reset.
10-19-2010 06:08 PM
The Netflix application never finished downloading. If I configure the Internet settings after restoring to default settings but don't try to connect to PSN I can go to the download manager, it shows something is there, but I can't see it or try and delete it.
10-20-2010 09:16 AM
The best you might be able to do is to copy off as much of your data manually. It will take time to copy your Saved Data but you will be able to keep everything that isn't locked (flagged as Copying Prohibited).
That's quite unfortunate. I hope that you don't have too much that you lose.
You can try calling Customer Support but I'm not sure if they will have you try anything other than what you have and and then a full reset. It couldn't hurt to try. I'd still copy off your data before you call them.