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Jun 19 2013
By: mochuuu SCEA 1487 posts
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[System Software Update] PS3 v.4.45 - SCEA Update

[ Edited ]
OFFICIAL POST
3 replies 143110 views Edited Jun 27, 2013

Hey everyone, 


We are aware of reports that the recent PlayStation 3 system software update (version 4.45) has caused the XMB to not display on a small number of PS3 systems. We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible. We apologize for the inconvenience.

 

When we have updates, I'll add them to this thread. In the meantime, you can go to this open community thread to add your feedback: 

 

http://community.us.playstation.com/t5/PlayStation-3-Support/Problem-after-update-to-4-45/td-p/40712...

 

LATEST UPDATE (6/26; 11:04PM PDT) 

 

We have identified the issue related to the PlayStation 3 system software update (version 4.45) that impacted a small number of PS3 systems last week. A new PS3 system software update has been released today that resolves the issue.

 

For PS3 users who can’t see the XMB, please access the following customer support page and follow the instructions to solve the issue.

 

https://support.us.playstation.com/app/answers/detail/a_id/4984

 

Thanks very much for your patience on this issue. 

 

Replies are blocked so as to make it easy for you to subscribe to this thread to receive updates from PSN Staff when we update this thread. Click the 'Options' above and click 'Subscribe' to track this thread. Please check your notification settings under 'My Settings' to determine when you will receive emails from subscribing to threads in Playstation Community Forums. The default option is 'immediate', but can be set to be 'daily' or 'weekly'.

 

 

- morgan haro - PlayStation.com
@morganharo


Message 1 of 4 (143,110 Views)
SCEA
Registered: 06/22/2009
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Re: [System Software Update] PS3 v.4.45 - SCEA Update

OFFICIAL POST
Jun 20, 2013

Hello all, 

 

Wanted to follow up and let you know that we are still activaly examining the issue in which certain users experienced problems booting their PS3 after the firmware update. 

 

Thank you for your patience, but I don't have any more news to share at this time. Please continue to watch this thread for updates, and subscribe to it to recieve emails for further updates. 

- morgan haro - PlayStation.com
@morganharo


Message 2 of 4 (95,460 Views)
SCEA
Registered: 06/22/2009
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Re: [System Software Update] PS3 v.4.45 - SCEA Update

OFFICIAL POST
Jun 21, 2013
Hi all,

Here is the latest on this issue:

We have identified the issue related to the PlayStation 3 software update (version 4.45) that impacted a small number of PS3 systems earlier this week. A new PS3 system software update is planned to be released on June 27 that resolves the issue. Thank you for your patience and understanding and we apologize for the inconvenience.

If there is any further updates between now and 6/27, we will drop them here.

We will also update on 6/27 when it is available, and steps on how to implement the solution.

Thank you
- morgan haro - PlayStation.com
@morganharo


Message 3 of 4 (85,178 Views)
SCEA
Registered: 06/22/2009
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1487 posts
 

Re: [System Software Update] PS3 v.4.45 - SCEA Update

[ Edited ]
OFFICIAL POST
Jun 27, 2013

We have identified the issue related to the PlayStation 3 system software update (version 4.45) that impacted a small number of PS3 systems last week. A new PS3 system software update has been released today that resolves the issue.

 

For PS3 users who can’t see the XMB, please access the following customer support page and follow the instructions to solve the issue.

 

https://support.us.playstation.com/app/answers/detail/a_id/4984

 

Thank you for your patience and understanding and we apologize for the inconvenience. 

- morgan haro - PlayStation.com
@morganharo


Message 4 of 4 (34,295 Views)