PlayStation®3 Support

[Cagman32]

My Playstation Slim, a little over a year old, has recently begun to freeze after a firmware update.  This is after my original, fat PS3 needed to be replaced after 3 years of use.  It will freeze on the XMB if it even gets there.  Sometimes the light will just go from red to green and then shut off.  So I sought out PS support and after a dog and pony show to try and get a service member to help me, they worked with me for about five minutes, gave up and flatly stated it would cost me over $100 to get it fixed.  I've been a loyal PS customer since Playstation One and this experience has left me extremely dissatisfied.  And on top of that, I've got a bum system.  If any one of you, better suited to help I'm sure, can help I'd appreciate it.

[gkpama00]

If your console doesn't work then there isn't much to do except to have it fixed.  When a console freezes consistently with multiple games or apps, that usually indicates that the hard disk is failing, and needs to be replaced.  You can do that yourself for less than $100 (about half that).  The PS3 has a one-year warranty.  If it fails in less than a year, then Sony will repair or replace it for free.  If it fails after one year, then it is up to you to pay for repairs, unless you paid for an extended warranty.  Most products work that way.  A PS3 can fail for a number of reasons; but if it works for a year of regular use, then it was probably built correctly.