Jan 02 2013
By: BASSASSB-RAD First Son 4 posts
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Just thought it was time to pass a complement

1 replies 54 views Edited Jan 2, 2013

Most of the time I complain when I get bad service and often say that customer service is a dying art form.  Just to give a quick story line..my wicked GF got me a PS3 system with the Playstation Play 12 month plan included.  However, the voucher was missing.  After initial frustration, I made a call to one of the nicest guys ever on Xmas day!!   He started a report, and was instructed to send in a copy of my receipt.  Then called this morning to get a progress report and talked to another really cool guy and got a 3 month plan to get started.  Its now 2:30 (mountain time) and I just received my code.  Sensational service top to bottom and thank you very much in providing hope in customer service again.  Cheers!!

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Shinra Executive
Registered: 01/09/2010
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Re: Just thought it was time to pass a complement

Jan 3, 2013

BASSASSB-RAD wrote:

Most of the time I complain when I get bad service and often say that customer service is a dying art form.  Just to give a quick story line..my wicked GF got me a PS3 system with the Playstation Play 12 month plan included.  However, the voucher was missing.  After initial frustration, I made a call to one of the nicest guys ever on Xmas day!!   He started a report, and was instructed to send in a copy of my receipt.  Then called this morning to get a progress report and talked to another really cool guy and got a 3 month plan to get started.  Its now 2:30 (mountain time) and I just received my code.  Sensational service top to bottom and thank you very much in providing hope in customer service again.  Cheers!!


It's heartening to hear good customer service results.

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