10-05-2012 06:50 AM
10-05-2012 08:13 AM - edited 10-05-2012 08:13 AM
I meet some guy on facebook and he wanted to gameshare,So i give him my account first and then he changed my e-mail and password. PLEASE HELP !
|Welcome to the PS Community.
Why would you do such thing? Would you give me your credit card info?
You can call SONY 800-345-SONY and see if they can help, but in reality you are on your own. Out of your own will you gave your personal information away to a complete stranger, a strange who now has total control over your PSN account. If you have a credit card attached to that account call your bank and cancel it.
Learn from this and live to not commit the same mistake again.
10-05-2012 12:01 PM - edited 10-05-2012 12:06 PM
You should be able to recover your account, as long as you didn't make certain other mistakes. Anyone that has your sign-in id and password can change the sign-in id and password to something else, but they still can't prove that they own the account. A stranger isn't going to know your date-of-birth, and presumably he will not know the answer to the secret question that you selected when you created your account either. That information isn't available anywhere in the Account Management app, because presumably you already know it. Someone that steals your account has no way of discovering that information, unless you tell them, or they know you very well. As long as you know those things, you can prove that the account is yours. Just call Playstation customer support at 800-345-SONY, and tell them that your account was stolen. As long as you can prove that you created the account, support will set the e-mail back to yours so that you can reset the password; and probably ban the other guy's console too.
The person that stole your account can't view any credit card information that you have in your PSN profile. He can spend money from the card in the Playstation Store as long as he has access to the account, but you will own all of that content if you get control of your account back. You only need to cancel a credit card attached to the account if you can't prove that the account is yours, and Sony won't return it to you.