05-07-2013 05:14 PM - edited 05-07-2013 05:15 PM
look in the case for a online pass code
might be in instuction manual
if its there go to account managment, than redeem codes, enter it and download the online pass
05-07-2013 06:46 PM
Are you using a Master or Sub-Account?
can sub accounts not use online passes?
Yes they can Setz, but I was really asking because sometimes the reason can be possible age-restrictions in place if it is indeed a sub-account.