4.25 update Better Business Bureau

reid_214 · ‎09-16-2012

I would suggext that everyone start floooding the Better Business Bureau with complaints about the 4.25 update issues. It's been more than 3 weeks since a thread here asked for info and still nothing is resolved. It's obvious that Sony crashed many unit with an update, a week before they came out with a newer/cheaper model. Take responsibility Sony!

Jesta76 · ‎10-01-2012

Not only does Sony not take resposiblity for its updates! They don't make thier product to last. I have owned an 80G PS3. Then a year later bought a slim 120G for my son. Since then I have sent mine in for the dreaded yellow light. Those with knowled now the yellow light meens dead PS3. Sent it in for repair,had a decal on it never returned. Just after its return my sons wouldn't read disk. Figure awa crap that's an other $120 for repairs. I made him wait to get it sent in. Only because I have money issues being a father of six children. My refurbished PS3 that they sent back to me now will not read a disk. Just out side of the 90 day warrenty. They will not honor any kind of deal other then spend another $120. It would seem as if Sony is in to making falty products. That need to be sent back for repair. More money for Mr. Trenton or is it Jake Thefton....

Logical_Dolphin · ‎07-13-2000

I have two PS3s that I was able to successfully update to 4.25, so the problem is definately not universal....

Help avoid the YLOD, 3 tips for a cooler and greener PS3

vfr_800_rider · ‎04-12-2010

I understand your frustration, however there are many, many systems that have been updated to 4.25 without issue. The vast majority, in fact. This issue comes up with every system update.

The unfortunate reality is that electronic devices have limited lifespans. Some longer than others. It's luck of the draw.

As for the BBB, think about where they get their revenue - from the very companies about which complaints are filed. They have an inherent conflict of interest in backing you, the consumer. While they may have some kind of usefulness, I would be surprised to see them wade into the fray and champion your case. Don't mean to be a downer, this is just my opinion.

Third party repair services sould like the way to go.

** Engage brain before putting mouth in gear **

onscreen555 · ‎09-30-2012

Perhaps mr "I only post everything" should follow his tagline.

So if it was your web connected $2000.00 plasma t.v. that was working fine, but out of warranty.

Then sony comes out with an update to "enhance it's functionality" and forces you to update it by blocking access to the net, or various channels until you do.

So you update and now you have a $2000.00 brick. Contact sony and they say...

"Well, updates can stress older electronics, besides, this has only happened to about 15% of those who updated. If you like, we can fix it for you for 1/3 of the replacement cost, $700.00 should do it."

Now please tell me how this ps3 situation is any different?

vfr_800_rider · ‎04-12-2010

onscreen555 wrote:
Perhaps mr "I only post everything" should follow his tagline.
So if it was your web connected $2000.00 plasma t.v. that was working fine, but out of warranty.
Then sony comes out with an update to "enhance it's functionality" and forces you to update it by blocking access to the net, or various channels until you do.
So you update and now you have a $2000.00 brick. Contact sony and they say...
"Well, updates can stress older electronics, besides, this has only happened to about 15% of those who updated. If you like, we can fix it for you for 1/3 of the replacement cost, $700.00 should do it."
Now please tell me how this ps3 situation is any different?

I'd try, but I don't think you'll get it. Your post shows how very far off the mark you are, and how very little you understand electronics, software and their interactions.

** Engage brain before putting mouth in gear **

onscreen555 · ‎09-30-2012

So what you're saying is "I can't"

While you're at it, why don't you give me some other examples of products that get bricked by manufacturer updates?

rego00123 · ‎03-18-2010

Updating the software on the television or any device for that matter requires an acceptance of their tos, you do NOT own the software or its licensing you own the physical box it is contained in. even if it was there fault for bricking you t.v you agreed to it before undergoing the update as it requires you to accept there terms.

the only counter argument you could have to this is a some form of compinsation in the form of a retail refund price or never updating as you do not agree with there terms.

mrowland1 · ‎09-22-2012

rego00123 wrote:
Updating the software on the television or any device for that matter requires an acceptance of their tos, you do NOT own the software or its licensing you own the physical box it is contained in. even if it was there fault for bricking you t.v you agreed to it before undergoing the update as it requires you to accept there terms.

the only counter argument you could have to this is a some form of compinsation in the form of a retail refund price or never updating as you do not agree with there terms.

This would be true if an update was optional and not forced upon the user. That is not the case here.

mrowland1 · ‎09-22-2012

vfr_800_rider wrote:
The unfortunate reality is that electronic devices have limited lifespans. Some longer than others. It's luck of the draw.

Third party repair services sould like the way to go.

No, the unfortunate reality is that Sony is refusing to accept even partial responsibility. You claim that with every update issues happen. The reality is that, yes, while that probably happens, the incidents are typically isolated and do not draw much attention - definitely not the type of attention that has happened with this 4.25 update.

We consumers want some sort of answer. I personally am a Sony shareholder (like thousands of other people), buying several blocks back in June when they were at a near 32 year low. As a shareholder, I am disturbed at Sony's lack of response; forget the fact that my system doesn't work - it's disturbing nonetheless.

As a publicly traded company, their lack of response makes no sense. You claim it is just the vocal minority that are having issues. The problem is that the Sony Corporation has been bumbling along for years, hitting rock bottom in June 2011 with the PSN debacle. While you claim those impacted by this are few and far between, I have never seen a response as negative as this to an update, and if Sony offers nothing, it will get nasty. The sad part is that by doing so, Sony is going to lose customers and those customers will be very vocal in telling others about their lack of trust in Sony products. Negative interactions are talked about by people 10 times more than positive interactions.

Even more sad: Sony could be the hero here. The cost of losing customers (especially to a company that a very cheap stock price considering their assets) would be expensive, much more expensive than offering those impacted by 4.25 a free repair or even discounted repair, regardless of warranty situation. If "Laura," the rep who I spoke with had offered to fix my system for $49 instead of $99, I might have swallowed that pill - at the very least, it would have been Sony not only empathizing with the customer, but trying to do something about it as well. The positive publicity would garner the company favor and would potentially begin to earn back the trust of loyal customers.

I'm not holding my breath. If Sony doesn't even attempt to meet those of us impacted by this update at least halfway, Sony will no longer be a brand I purchase, and I will personally move to the XBox 360.