02-10-2013 02:01 PM
I began subscribing to the $9.99 per month SONY Music Unlimited back in April 2012. The trial run worked greta, and the tfew times I've used the service before and during summer through December 2012 it worked well. Then the **bleep** hits the fan starting in December 2012! Out of around 300 attempts to sign in and use the service , my PSP2001 receives, basically 99.99% of the time, SONY Music Unlimited Connection Issue "A connection to the server could not be established. This application will close." I called SONY about 20 times in the past month, encountered a rude representative on Saturday, February 10, 2012, who kept cutting me off by playing music and left me hanging on the phone with music. Anyway, I talked with Sony's so-called Music Unlimited experts. They gave me port forwarding numbers to enter in my router. Please note I was on conference call with Verizon FIOS and Actiontec on Staurday Saturday, February 10, 2012, for over 45 minutes, where the Actiontec representative took control of my router and entered Sony's recommended port numbers. I tried connecting to SONY Music Unlimited ten times, and my PSP receives the same message, "A connection to the server could not be established. This application will close." No luck with Sony's port numbers!
Yes, I had my battery fully charged and even used AC Adapter.
Yes, Signal strength is near 100%!. I'm PSP is using WPA-PSK (TKIP) to connect!
Yes, I have no problems and never had any problems connecting to SONY Playstation Store, Internet, and downloading updates. Yes, I reformatted my memory card around 5 times, and even used a new one!
Yes, I reset my PSP to defaults around 5 times!
Yes, I signed in from scratch!
Yes, I deleted and downloaded latest Music Unlimited and I have installed PSP System 6.6 many moons ago!
Yes, I reset my router around 10 times! I actually just upgraded to a new Actiontec MI424WR Verizon FiOS Router (at 75/35 speed) from my previous DI-LINK DI-624 (when I was at 35/15 speed).
Yes I wiped out my saved Album List in Music Unlimited via my PC connection just in case the PSP could not handle saved paramter download from Music Unlimited server and maybe a timeout issue. However, the message is a connection to server problem, which is leads me to believe that Music Unlimited is locking out older PSPs so that SONY wants folks to buy new Vitas, PS3s, phones, etc.
Any help here with successfully using PSP to connect with Music Unlimted server will be appreciated. What the hell is going on with PSP to Music Unlimited connection? I can connet with SONY store and Interneyt with no problems! However, Music Unlimited is never a connection! I got on for a few days around 9 days ago and that was it! SONY does not want to help! If I can't use the PSP simply to connect and use Music Unlimited, the hell with buying any future SONY products.
02-10-2013 07:30 PM - edited 02-10-2013 11:02 PM
I was skeptical of your suggestion that Music Unlimited was locking out older PSPs, but just to be sure I connected to Music Unlimited using my PSP-1001, which is older than yours. I got the same error accessing the preview. Then I tried it on my PSP-3001, which is the latest model still available outside of North America. Same error. Then I tried it on my PS Vita. The Vita app wouldn't let me do anything without a subscription, so I went to the Playstation Store and read the description for the 60 day trial for premium. The PSP was not listed among the supported devices. So I decided to check the Music Unlimited web site for supported devices. All PSPs running System 6.39 or later are listed as being supported, but the Vita is not listed as being supported, and it definitely is; so that section of the page hasn't been updated in a year. Previews are no longer available for Music Unlimited, even though the latest PSP app still has a button for that. Mobile devices require a premium subscription to use the app at all. I signed up for the free trial for the Premium subscription, and it worked fine on the Vita, and on my Windows PC, and on my PS3. That would suggest that the problem was not a network problem, as all of them are using the same wireless network as the PSPs. I tried it again on the PSP-3001, and I still get the same error message.
This has nothing to do with the network. It has nothing to do with the PSP model. The PSP-1001 and 3001 didn't work either. I'm sure that the Go doesn't either, as it runs the exact same software. It is a server side issue that is specific to the PSP.
I tried it again at around 1:30am, and I was able to get Music Unlimited to work on both the PSP-3001 and the PSP-1001. The 1001 took a couple of tries, but it eventually worked. That confirms that the PSPs are not the problem. It is probably a server capacity issue. Music Unlimited supports a lot of disparate platforms, and I'm guessing that server capacity for PSPs was cut back too much, too soon; resulting in random, but frequent, connection issues. The fact that it works more often in the middle of the night suggests that there is a server capacity issue. This type of thing is difficult to diagnose for customer support because they only work during the day, and that is when the connection is most likely to fail, no matter what you do.
02-11-2013 09:48 PM
Thanks for taking your valuable time to perform some tests and basically come to the same conclusion that I have: Sony Music Unlimited servers are not giving equal priority to all Sony devices to connect to the server. I too have connected once or twice, briefly, around over 1 week ago. Both times I connected while I was on the phone with Sony support. Perhaps that made some space for my PSP connection to the server when I called and complained. It is truly a shame that for $9.99 per month Sony decided to force consumers to upgrade to the latest technology such as Vita, Sony tablet, or their phones. I don't play games...I only listen to music. If you find out about anything else regarding the Connection To Server CAnnot Be Established, please let us know. Thanks!
02-12-2013 01:22 AM
I feel the need to chime in here as I've encountered similar problems. I recently dusted off my old PSP1001, charged the battery and updated the firmware. After playing through a shoe box full of old games and movies, I decided to give some of the XMB options a try. I listen to Pandora daily and thought I could give Sony's Music Unlimited a try. I downloaded the app, revived an ancient PSN account and since the trial option was not available, I decided to sign up for the service. I've been trying for weeks to connect and there seems to be no reason to it. I receive the same error message when I try to connect. I've verifyed that the PSP is authenticated and that my subscription is active. It seems that Sony has pulled the plug from older PSP's--which, besides lousy sofware support, work just fine.
I am tired of rebooting my router, my access point, reconfiguring my network settings, rebooting my PSP, reinstalling the software, formatting the memory stick and waiting a week to receive "24 hour" turnaround from Sony support. Sony seems willing to take my money but doesn't offer any service for it. I'm calling my credit card company and the BBB tomorrow.
02-12-2013 06:28 AM
All of that stuff is a waste of time, and won't improve your chances of connecting. It is basically the luck of the draw, and is mostly influenced by the time of day that you try. You are welcome to call the BBB, but if you have your bank charge-back any PSN wallet funding, expect that access to your PSN account will be permanently revoked.
02-17-2013 11:05 AM
Thanks for verifying that the older PSPs are not being given equal priority to Music Unlimited. Basically, I'm not the only one with the same issue of "cannot connect to the server at this time" when trying to listen to music through my $9.99 per month paid subscription. Do you realize that Netflix and Amazon Prime are cheaper per month? I'm never buying a SONY Product again! Hopefully, Microsoft will come to their senses and develop a portable gaming device as well. I hardly used my PSP or my XBOX 360. But when I do, I never have an issue connecting with the XBOX services. My PSP, which I really attempt to use much more than my Star Wars XBOX since I like to relax and listen to music with headphones, never has seemed to be the same as far as connecting to SONY MUSIC UNLIMITED since November 2012. SONY, I'm finished with you! I'm not going to even bother buying Vita or PS3...I don't play games. I bought the PSP for storing Music and then trying to play music through MUSIC UNLIMITED.
02-17-2013 04:54 PM
As I mentioned earlier, Music Unlimited works reliably on the Vita in my experience. Microsoft considers Windows 8 phones, and Windows 8 tablets, including its own Surface tablets, to be its portable gaming devices. I wouldn't hold my breath waiting for a Microsoft portable game console. It is very unlikely that Microsoft would choose to enter that business at this point.