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Fender Bender
Registered: 03/08/2013
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Re: Not allowing me to d/l 1.07 update

Jun 5, 2013

All, this has been FIXED! You should now be able to try again.

 

Please let us know if you encounter any further errors. Smiley Happy

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First Son
Registered: 06/06/2013
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Re: Not allowing me to d/l 1.07 update

Jun 6, 2013
Still can't update. Tried deleting 1.06 too
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Fender Bender
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Re: Not allowing me to d/l 1.07 update

Jun 6, 2013

This is after restarting your game and console?

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First Son
Registered: 06/06/2013
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Re: Not allowing me to d/l 1.07 update

Jun 6, 2013
Yup. I did finally get it to work but before I did my console froze twice and once restarted on its own
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First Son
Registered: 06/06/2013
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Re: Not allowing me to d/l 1.07 update

Jun 6, 2013
Actually it's still freezing. I get to the warning screen and that's it
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Fender Bender
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Re: Not allowing me to d/l 1.07 update

Jun 6, 2013

Have you contacted Support?

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First Son
Registered: 02/08/2013
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Re: Not allowing me to d/l 1.07 update

Jun 7, 2013
Well...after 7 emails with Sony on trying to fix this, it seems I'm at the end. No single player for me was about to beat the game, no
MP, no Last of us demo....I'm just mentally burned out over this.

I am going to list all things tried that have not worked. Same error code given every time as I originally listed.

1- Was told to try every 2 hours, I did that from last Friday until Monday and was awake most of those days fully so we are talking 20x at least. FAIL
2-Delete using Game Utility all the game stuff and then download again...FAIL (was told twice to do this and I did) FAIL
3- I was told to delete that stuff, turn network connection off, put PS3 In safe mode, then fix corrupted files then turn off my modem for whole house Internet (turne ps3 off first after it finished) an after this long process tried gain and got the same exact result. FAIL
4- then was asked if I could download other demos or games. Confirmed that yes, I jug downloaded Rage's HUGE installation and updates as I bought it used. They also asked me to check the REGION and of course it was USA And I'm in the USA. I bought at GameStop at midnight of the release. So FAIL on those attempted explanations.
5- I was contacted and told to take my
Disc to a friend's house and try it there which I can't do as I don't have any w a PS3 Near enough and the fact is...at this point to Hell with it!!
Basically since last Friday I'm out my
$60 game and reason I preordered for the demo access.

I'm not even mad..I'm just drained and kinda depressed. Tired of stuff like this happening.

I've seen A LOT OF PEOPLE HAVE THIS PROBLEM. I may actually go to GameStop and cancel my Last of Us preorder because I confidently put money down because I "knew" I'd be able to play the demo..I only preorder games I can have hands on demo play with so..yeah.

Please email us at least so we can be informed of progress or lack of progress! We deserve that much.
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Fender Bender
Registered: 03/08/2013
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Re: Not allowing me to d/l 1.07 update

Jun 7, 2013

Update -  please try deleting and re-installing to see if that works. Our team has confirmed this works on our end. Please let us know if you continue to have issues.

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Uncharted Territory
Registered: 12/13/2012
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Re: Not allowing me to d/l 1.07 update

Jun 7, 2013
Raven at this point i would demand a new cooy of the game from gamestop and try that dude--- seems like maybe ur disc is bugged or something i dont know... Smiley Sad
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First Son
Registered: 06/09/2013
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Re: Not allowing me to d/l 1.07 update

Jun 9, 2013
I am having the same issue still even after taki g all of the advice from the community mgr. Now I get no demo and cant even play the game that I paid for.
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