Thank you for your patience. We just pushed out an update that should resolve any future DLC weapons and armors XP growth and rankings from being reset. You will be automatically prompted to download this small update when you go back to Multiplayer.
We understand quite a few of you were impacted by this while the issue persisted, and for that we humbly apologize. This was never intended by design, and an issue we only recently discovered. Unfortunately, as mentioned prior, we cannot recoup the XP or rankings that you lost.
As a “Make Good” to help your XP growth ascend back at an accelerated rate, we will be providing all impacted players:
- Season Pass DLC code – this will grant you access to every piece of paid DLC we currently have available
- Auto Ascension code – when this special voucher code is redeemed, your character will automatically Ascend to the first level for every allegiance. You will have immediate access to the Godly armors and weapons. In addition, all progress gained on your current character will remain and may be put towards your next Ascension rank. With this boost, you will have an opportunity to quickly ascend to the level of a Demi-God, or God, even if you have already achieved this prior.
This was a significant community issue to us that our development team was determined to make-good and address. We are committed right now to maintaining our online servers 24/7, and will always evaluate any emergency levels issues such as this which impacted a greater population of our active online players.
The voucher codes will be sent direct to your PSN account, for those impacted by the end of this week. So check your PSN inboxes!
Thanks for your patience as always, and keep fires of Olympus burning!
- Santa Monica Studio