General Support

[ChunkyLover]

How do you know your display is new?  Could have been returned and sold as new.  My 1st display started blinking  with in the 1st week. My 2nd one I hooked up a usb fan and so far no problems after 7 months. So my advice to everyone with this problem give the usb fan a try. The cost is about 5 to 8 bucks a small price to pay to prove KrystofKage is right ???

[amshockeyfan]

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Krystof_Kage wrote:

Repeating what BinaryJay said and I had earlier...

THIS IS NOT A OVERHEATING ISSUE.

Mine black screened 40 seconds, 40 SECONDS turning it on out of the box new. And it continued to do it for about 3 minutes straight. It's completely random, even the red blinking lights of death would occur and go away.

A fan WILL NOT FIX YOUR DISPLAY. Even amshockeyfan has a display with NO BLINKING LIGHT and had it running for almost a week straight.

RMA it to Sony. It's free, it's fast, and it works. I've had 3 displays before I RMA'd, that was the only thing that worked. I left it on for 3 days straight WITHOUT A FAN and it works fine. The fan thing was tried and proven wrong months ago.

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I do multiple things on my PS3 3D Display (play games, watch Netflix/Vudu, DVDs/Blu-Rays) without any issues. It's plugged into a regular wall outlet as is the PS3, I have the PS3 connected via the HDMI Cable included with the PS3 3D Display, I've used it as a 2nd Monitor before, as well as viewing content off an HD Camcorder & have had no issues with it. On average, it's on about 8-10 hours a day.

My PS3 3D Display is a launch model as I picked it up on Launch Day from Gamestop. I've even ran some USB Charging off the USB Port with no problems.

[ichicano]

i just bought it a ps3 3d tv display at bestbuy .. 4 seconds i saw everything working okay then the black screen came on ... i can only hear the sound and i havent played a single game or done anything..  would my best bet is send it to sony or rma  instead of returning it to bestbuy cuz they are out of stock and backordered in my area

[rogerebc]

after several tests I found a very effective solution.

just use the PS3 slim, then turn off the console and the power cord from the ps3 slim conectenla on the display and ready, this is proven 100% for me and has always worked, I'll be up later viedo

[Krystof_Kage]

I'm saying this is wrong because it does not overheat in 4 seconds unless it has the parts of a NASA space shuttle. amshockeyfans is still running without a fan and he hasn't seen it once.

My current display has no fan and it never gets turned off. Hooked up to PS3/360/PC/Wii at any given time. If they overheat because it lacks a fan, I should be homeless right now and picking out whatever is left from this thing burning my house down.

It's not a software or firmware flaw, otherwise amshockeyfan would have the same issues. There is a hardware flaw, a technician posted earlier and discovered a critical flaw in his display that was NOT heat related.

Me and BinaryJay have both done RMA's and got back working models, stop wasting your money on fans.

[ChunkyLover]

A lot peeps here have done RMA's  and got back crap model's. What's your advice for that?

[Krystof_Kage]

Describe crap., since so far you have backed nothing up. A usb fan is stupid, it was proven wrong. I can hook up a usb light to it and claim it works because it never failed.

My display was RMA, it looks great and works great, so theres my advice. BinaryJay got back one bad model, his others worked better then ALL the other displays he bought in stores. amshockeyfan NEVER i repeat NEVER used a usb fan and it never overheated to the point of black screening. My RMA display doesn't have a usb fan and I leave it on 24/7, no black screen either.

[BinaryJay]

Yeah, my RMA ones have been great with the exception of one RMA that came and died with the blinking red light of death within 30 seconds of turning it on and I use them 10 hours a day as I use them for work on a PC. No fans and this is in the middle of summer.

Prior to that, I did countless in-store replacements of every single one and they all blanked out. There is nothing conclusive that tells me that these are "fixed" in any way, my best guess is that they kind of know what is going on with them and perhaps cherry pick serial numbers which they know are from a batch that has a more normal failure rate. Interestingly, the only RMA I had fail was an August model and my other RMAs are both September models and have been flawless. Of course, that in itself says nothing as I had multiple september models from the stores that blanked out.

It has been around 100F (37C) here in Toronto lately, it made no difference.

At this point I don't think Sony is going to make any statement about the problems with the displays out there that were/are in stores and RMA is everybody's best bet. If I don't have to RMA again before my warranty is up I'm sure they will last as long as any other LCD monitor I've ever owned and probably longer due to LED vs CCFL.

I've gone through the RMA three times (twice for one monitor and once for the other) and in every case the total turnaround time from the time I request the RMA to getting a new display delivered to my door was less than one week in total and each time it cost me absolutely nothing and for this I have to give Sony giant thumbs up for their service and it almost makes up for the problems with the product to begin with.

Of course, a product you never need to use the warranty for is better but knowing that using the warranty is going to be fast, painless and costless is a huge thing these days and certainly at this point I don't feel like I've been cheated so long as these displays continue to hold out.

P.S. I use the quick start on both of them (which basically replicates a regular monitor's sleep state) and never physically turn them off or unplug them.

[amshockeyfan]

I see online that Best Buy is offered the display now for $199.99 however it is backordered. It's still also available for $199.99 at Gamestop. Some local stores have it, others don't. According to Gamestop.com, the 8 closest Gamestops to me (within 100-mile radius), have it in stock. 

Only 2 of the closest 10 Best Buys have it available in store.

So far I have not heard of any issues with the display locally, however that does not mean that none of the local units have experienced any issues, they might just not be telling others.

[x12796]

I think these issues are heat related and that these screens do not have proper cooling resulting in overheating that causes the screens to black out and then finally stop working if the heat damages the electronics.  I tested this theory and it’s holding up.

Background.  My display would go black with no sound randomly for roughly 2 seconds at a time after being used for around straight 40 minutes – this happened on or offline.  On day 59 after buying the display it would no longer show any picture or sound and would have the lights on the bottom go from blue to green and finally to red.  I sent the display into Sony for warranty repair, and Sony’s customer service was very good and I received the repaired display about a week after I sent it to Sony. 

When I received the newly repaired display it worked like when I took it out of the box, but about after 40 minutes of play the display began to black out with no picture or sound just like before.  After dying several times in Battlefield due to the random blackouts, I let the display sit while turned off for 20 minutes.  I booted up the console again and the screen was fine with no blinking until around 40 minutes of play and then the screen started blacking out randomly for 2 seconds at a time just like before.

The next day I put a fan (desk top household fan not a USB computer fan) in back of the display blowing directly onto the back of the display where the display is usually really warm.  With the fan blowing on the back of the display I was able to play all night long with zero instances of the screen blacking out for 2 second periods.  This tells me that the displays are suffering from an overheating issue – most likely design related.  I contacted Sony and they are taking my display back again to attempt to fix it.

Both times I’ve contacted Sony, the customer service reps (Todd for the first time and Casey for the second) were very nice and helpful and resolved my problems very quickly.  This may seem small but having a good customer service experience really makes a frustrating issue more bearable.

I have one additional Sony 3D display that I purchased recently and have had no problems with that display so hopefully whatever the flaw in a small number of displays is hopefully it's been fixed.

UPDATE:  Last night when I turned the display on after having an error free night the previous night the display completely died again, I'm back to the display having no picture or sound and having the blinking lights.  Luckily the box to return the display to Sony for service was just delivered.  I hope this situation is fixed soon.