Thats is the difference with customer service, im still not happy with what happened but seems there is nothing that can be done with it but to go with it. Still i appreciate your decent and professional answer.
Some games are only on the IGC for a week or two. Unfortunately for you, Hitman: Absolution had one of the shorter stays on the IGC. The time games are available on the IGC is up to the developer to decide.
Hitman was replaced in the IGC this week with Resident Evil: Chronicles HD Collection (which is actually TWO full games).