Reply
Feb 05 2013
By: Nexjin First Son 1 posts
Offline

i already canceled my ps plus acct but still got charged

2 replies 307 views Edited Feb 5, 2013

Sony can you please look into this? Nexjin

Message 1 of 3 (307 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Offline
42989 posts
 

Re: i already canceled my ps plus acct but still got charged

Feb 5, 2013

Nexjin wrote:

Sony can you please look into this? Nexjin


Welcome to the PlayStation Communiy.

 

You turned off the auto-renewel option?

 

Please contact Sony using the information below, Sony does not reply directly to requests like these here.

 

Phone Icon

 
PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific

 

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 2 of 3 (292 Views)
Highlighted
MVP Support
Registered: 09/17/2009
Online
33290 posts
 

Re: i already canceled my ps plus acct but still got charged

Feb 6, 2013

Did you actually cancel your subscription, or did you just turn off the auto-funding for subscriptions option for your wallet?  They aren't the same thing. Also, if you cancel at the last minute, it might not be processed in time to avoid the automatic renewal.

GKP
Message 3 of 3 (287 Views)
Reply
0 Likes