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Aug 14 2013
By: joey_slugs First Son 6 posts
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Trying to purchase PS+

9 replies 292 views Edited Aug 14, 2013
I have been trying to purchase a 3 month membership for the last three days and there has been an unidentified error on both the console and the website that will not let the purchase go through. Anyone else having the same issue?

Thank you.
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MVP Support
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Re: Trying to purchase PS+

Aug 14, 2013

joey_slugs wrote:
I have been trying to purchase a 3 month membership for the last three days and there has been an unidentified error on both the console and the website that will not let the purchase go through. Anyone else having the same issue?

Thank you.

Welcome to the PlayStation Community.

 

What kind of error are you getting, also which country are you in & where is your PSN Account based?

 

BRIT-KO

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First Son
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Re: Trying to purchase PS+

Aug 14, 2013
"We've encountered an error while processing your order. Transaction has not been completed. Please try again."

That's the pop-up i get from the website and an "Error has occurred" message on PSN.

I'm in the US.
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Uncharted Territory
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Re: Trying to purchase PS+

[ Edited ]
Aug 14, 2013

joey_slugs wrote:
"We've encountered an error while processing your order. Transaction has not been completed. Please try again."

That's the pop-up i get from the website and an "Error has occurred" message on PSN.

I'm in the US.

are you sure the 3 month card is for PSN north america?

 

I have also heard you need to have a US or Canada billing address even if you dont have a credit card on file

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First Son
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Re: Trying to purchase PS+

Aug 14, 2013
It's not a card. It's through my console (and the Somy US website). I have a US billing address and a CC on file.
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Uncharted Territory
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Re: Trying to purchase PS+

Aug 14, 2013

joey_slugs wrote:
It's not a card. It's through my console (and the Somy US website). I have a US billing address and a CC on file.

geez thats odd, that last thing I could think it might be is an issue with the CC either the billing address, double check the spelling of street and such, also make sure you CC info is up to date I know once I got a new CC after one expired and forgot the CC # changed

 

 

if its nothing like that I would call you bank to confim they are not blocking the transaction 

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First Son
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Re: Trying to purchase PS+

Aug 14, 2013
Yeah. Everything checks out with the bank/CC though. Sony just doesn't want my money. ;-)
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MVP Support
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Re: Trying to purchase PS+

Aug 15, 2013

You're using a Master Account & not a Sub-Account right?

 

BRIT-KO

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Customer Service - 1-800-345-SONY (7669)
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First Son
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Re: Trying to purchase PS+

Aug 15, 2013

Correct.  It is my one & only account.  

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First Son
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Re: Trying to purchase PS+

Aug 15, 2013

Okay....

 

It randomly worked today.  Strange.  Thanks for your help, guys!

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