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Nov 15 2013
By: atzbeezie First Son 4 posts
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So..... Is there just no support on launch day?

9 replies 257 views Edited Nov 15, 2013
 
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First Son
Registered: 11/15/2013
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Re: So..... Is there just no support on launch day?

Nov 15, 2013

I have been on the phone waiting for an hour and still cant chat with support. Has launch day support been cancelled!!! Sony please make us whole!!!!!

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First Son
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Re: So..... Is there just no support on launch day?

Nov 16, 2013
Pretty much nooooo support, nobody can tell anybody anything from sony.....I know ps4 was too good to be true, should have bit the bullet & got xbox one...funny ps4 is suppost to be all about the games....your really doing everything in your power to prevent me from getting online
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First Son
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Re: So..... Is there just no support on launch day?

[ Edited ]
Nov 16, 2013

Hey Sony we get it you wanna be your own man but YOU GUYS DON'T KNOW **** ABOUT MULTIPLAYER NETWORK....in the future just copy microsoft...we will all be happy & less frustrated
...brand new ps4 & I'm playing old 360 games right now? Why is that???

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MVP Support
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Re: So..... Is there just no support on launch day?

[ Edited ]
Nov 18, 2013

Myself along with a few others have been trying to help people out for the past 24 hours or so.

 

Here's a link to the PS4 Support Forum:

 

http://community.us.playstation.com/t5/PlayStation-4-Support/bd-p/22090

 

Please feel free to stop by & we'll do what we can to assist you.

 

As for phone support, there were long wait times yesterday.

 

BRIT-KO

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Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)

Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat
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First Son
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Re: So..... Is there just no support on launch day?

[ Edited ]
Nov 17, 2013

Sony support kinda sucks right now. Ps store says my credit card is invalid but it is not and i cant get no support. Online chat support says 4 minutes wait an an hour later after 10 **BLEEP** tries nobody is available to help me. Feels like 600 dollars down the draine

 

**edited please do not try to avoid langage filter**

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I Only Post Everything
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Re: So..... Is there just no support on launch day?

Nov 16, 2013

If your credit card is being rejected, you have other options depending on what you're trying to purchase. For example, there are digital codes out there you can purchase ($10, $20, $50) and add to your PSN wallet to use on PSN items/downloads.

// PSN ID: BRIANBURNSRED | twitter: @juandeag
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First Son
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Re: So..... Is there just no support on launch day?

Nov 17, 2013

I bought a psn 50$ card and doesnt work

 

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VP of Gaming
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Re: So..... Is there just no support on launch day?

Nov 17, 2013

Benfxg wrote:

I bought a psn 50$ card and doesnt work

 


was it activated? Are you getting an error code? Is it for the same region as your account? Are you sure you're putting it in correctly? Just saying "I bought a psn 50$ card and doesnt work" doen't help us help you.

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Lombax Warrior
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Re: So..... Is there just no support on launch day?

Nov 18, 2013

Benfxg wrote:

Sony support kinda sucks right now. Ps store says my credit card is invalid but it is not and i cant get no support. Online chat support says 4 minutes wait an an hour later after 10 **BLEEP** tries nobody is available to help me. Feels like 600 dollars down the draine

 

**edited please do not try to avoid langage filter**


Somthing to also look into is Banks will tend to block purchases from locations you do not make frequently in an effort to provent fraud.  I had this happen with PNC Bank several times.  You might give your bank a call and ask to speak to the security department.  Explain that you would like to know if they are blocking a transaction.  Most times it is some automated system causing the problem and they can manually fix the issue.

 

Hope you get up and running soon, best of luck!

 

Viro

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