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Feb 06 2013
By: BruceHustle First Son 2 posts
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Playstation Plus Member Charged for Guardians of Middle Earth

4 replies 121 views Edited Feb 6, 2013

I have a re-occuring 3 month plus membership but I was charged for Guardians.  Please help!

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MVP Support
Registered: 09/17/2009
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Re: Playstation Plus Member Charged for Guardians of Middle Earth

Feb 6, 2013

When you checked out of the Playstation Store, did it say that the game was free, or did it say that the game was $14.99?  The game has been in the Playstation Store since early December, but it was only free to Plus subscribers starting yesterday evening when the Playstation Store update was completed.  If you jumped the gun and bought the game too early in the day, then you would have been charged for it.  Playstation Plus subscribers are not entitled to refunds for games that they purchased before they were free for Plus subscribers.  It never hurts to ask, but you will have to call Playstation customer support on the phone to get a refund (800-345-SONY).  No refunds are issued as a result of forum posts.  Playstation customer support doesn't accept requests via forum.

GKP
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First Son
Registered: 02/06/2013
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Re: Playstation Plus Member Charged for Guardians of Middle Earth

Feb 6, 2013

Game said that it was free for plus members.  It was late last night well after psn plus updates.

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Re: Playstation Plus Member Charged for Guardians of Middle Earth

Feb 8, 2013

You'll have to call Playstation customer support at 800-345-SONY to get this resolved.

GKP
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Splicer
Registered: 02/08/2013
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Re: Playstation Plus Member Charged for Guardians of Middle Earth

Feb 8, 2013

You could have to wait until it actually release to be a free game for PS+ users instead of being implusive of it. And yes indeed it was very late to update in PS Store to make it go free, probably  late Tuesday night due SCEA's time zone is Pacific Standard Time (PST).

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