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Apr 17 2013
By: k3-NanoMW First Son 1 posts
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Play Free PSN Plus was charged

3 replies 235 views Edited Apr 17, 2013

staff,

I went to download the game "Malicious", did not pay attention that would be charged and confirmed the purchase.

I wonder if I will be reimbursed this amount.

My PSN login is k3-NanoMW.

Looking forward.

Sincerely,

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MVP Support
Registered: 01/09/2010
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Re: Play Free PSN Plus was charged

Apr 17, 2013

k3-NanoMW wrote:

staff,

I went to download the game "Malicious", did not pay attention that would be charged and confirmed the purchase.

I wonder if I will be reimbursed this amount.

My PSN login is k3-NanoMW.

Looking forward.

Sincerely,


Welcome to the PlayStation Community.

 

You're definitely a Plus Subscriber & purchased the game using the account with the subscription?

 

If the answer to both is yes then you'll need to contact Sony customer support regarding this issue, no one here can assist you with that, here's their number.

 

Phone Icon
 
PHONE 800-345-SONY

Mon - Sun 6:00AM - 10:00PM Pacific

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Available Mon to Fri From 8am - 8pm PST
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MVP Support
Registered: 09/17/2009
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Re: Play Free PSN Plus was charged

Apr 18, 2013

You probably downloaded it too early.  The free game was announced days ago, but it wasn't actually free for Plus subscribers until the Playstation Store updated on Wednesday (much later than usual).  In general you do not get a refund if you paid for content before it was free, even if you are a Plus subscriber and it would have been free if you waited longer.

GKP
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First Son
Registered: 03/16/2013
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Re: Play Free PSN Plus was charged

Apr 18, 2013
yea sony messes up a lot as you can tell, best to contact support. Just pay extra attention in the future, i personally like to believe they are out to rob me so i read everything twice to make sure i dont pay extra
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