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Sep 11 2013
By: ExodusHunter15 First Son 2 posts
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Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

8 replies 2170 views Edited Sep 11, 2013

Ok so I just unboxed a 365 Day Subscription for Playstation Plus, It came in the form of a regular PS3 Disk case. So I unpackaged it and I saw the black and grey tab at the bottom, I thought it was just one of those scratch cards and you had to peel it off, unfortunately the code has been severly damaged. I can tell what the first 4 letters are, then I can just about tell the fith and the sixth. Then I can also tell the seventh and the eighth (Im not so sure on what order the last two come in). Can someone please help me!

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I Only Post Everything
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

Sep 11, 2013

That sucks dude, I dont think anyone would be able to find out what the code is besides you.  I would try and figure it out, but be more careful in the future, there should have been instructions on the card saying to use a coin to scratch it.  good luck!

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First Son
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

Sep 11, 2013

Unfortunately there were no instructions for using the coin. Its the first time I have bought one of these type of cards, I thought it was a sticker until I peeled it all off.

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MVP Support
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

[ Edited ]
Sep 12, 2013

Welcome to the PlayStation Community.

 

Contact ony custimer service on the number I have supplied below, explain to them what has happened & give them the numbers/letters you can make out, they should from the be able to work out what the others are & be able to assist you.

 

Alternatively if you'd rather chat to a representative live then plese click on the 'live shat' link in my signature.

 

Good luck, here's the number.

 

Phone Icon
 

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific

 

BRIT-KO

 

Edit: here are a few more options to try:  https://support.us.playstation.com/app/answers/detail/a_id/509/

U--J

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Customer Service - 1-800-345-SONY (7669)
Available Mon to Fri From 8am - 8pm PST
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First Son
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

[ Edited ]
Apr 27, 2016

Hi I have purchased a PS4 3 month plus card from best buy in Tuscon AZ yesterday..brought it home today for my grandson and he scratched it and the first few numbers are missing..the only numbers I can see are [...] . I have copy of receipt if you need a picture and card is still stapled to receipt. Can u recover the code. I know its only $17.99 so it's reasonable to purchase another but it's 4 hour drive both ways. Any help from your end?? Thanks

 

Mod Edit: Removed codes from post.

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MVP Support
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

Apr 27, 2016

al454ex439 wrote:
Hi I have purchased a PS4 3 month plus card from best buy in Tuscon AZ yesterday..brought it home today for my grandson and he scratched it and the first few numbers are missing..the only numbers I can see are******** scan bar code *************. I have copy of receipt if you need a picture and card is still stapled to receipt. Can u recover the code. I know its only $17.99 so it's reasonable to purchase another but it's 4 hour drive both ways. Any help from your end?? Thanks

Hello @al454ex439

First of all, can you please remove the serial number and code from your post please? I've reported it so a mod can remove in case you don't see this in time. This is a public forum, and a shay person could use that inform ation to their advantage.

 

In order to get the remaining digits on the card, you will have to call support at the number listed in my signature. You will need to provide them with the proof of purchase and serial number on the card.

Consumer Services and Technical Support 1-800-345-7669
Mon - Fri, 8:00AM - 8:00PM PST

Live Chat
I don't work for Sony. Just a gamer helping others.
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First Son
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

Apr 27, 2016
OK so sorry..didn't realize. Thank-you very much. Glad you are very efficient...had no idea. Do u have a number I can call from Mexico??
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

[ Edited ]
Apr 27, 2016

If it is a US code, you need to call (800) 345-7669. Or use chat.

Chat with a PlayStation Specialist 

 

If it was a code from Mexico (pesos), then you will need to call Latin america support.

 

https://www.playstation.com/country-selector/

Contact PlayStation Support
Chat with a PlayStation Specialist 
Mon - Sat, 6:00AM - 10pm , Sunday 8am-8pm Pacific

Consumer Services and Technical Support____ 1-800-345-7669
Mon - Fri, 8:00AM - 8:00PM Pacific
Playstation Network Accounts and Billing Support____1-877-971-7669

Playstation Forums Support MVP. I do not work for Sony. Just a helpful gamer.
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First Son
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Re: Over scratched the Playstation Plus 365 Day Subscription card - HELP ME PLEASE

Apr 27, 2016
OK thanks very much
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