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Feb 26 2013
By: Fatango38 First Son 1 posts
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Charged for DUST514 Starter DLC

2 replies 230 views Edited Feb 26, 2013

I have PlayStation Plus and I went onto the store and got to the starter pack.

I also bought the Skyrim Heartfire, for some reason I was on the PS Plus pages and saw DUST514 again, and my Cart only showed Heartfire DLC x 1, I went back to add the starter pack again and went through the purchasing process, thought it was probably a glitch and did not pay much attention but at the end I was charged for $9.99, please help me in removing these charges from my account.

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MVP Support
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Re: Charged for DUST514 Starter DLC

Feb 26, 2013
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Registered: 12/21/2007
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Re: Charged for DUST514 Starter DLC

Feb 26, 2013

Fatango38 wrote:

I have PlayStation Plus and I went onto the store and got to the starter pack.

I also bought the Skyrim Heartfire, for some reason I was on the PS Plus pages and saw DUST514 again, and my Cart only showed Heartfire DLC x 1, I went back to add the starter pack again and went through the purchasing process, thought it was probably a glitch and did not pay much attention but at the end I was charged for $9.99, please help me in removing these charges from my account.


Dust is sold a bit different in the store, I almost paid 9.99 for it too but there was a pulldown menu when i bought it and luckily i noticed.

 

Try contacting sony, explain to them "I have PS+, I wanted the free version of this 9.99 pack"   Typically they wont do refunds but in your situation if you stay calm and respectful I bet someone will be able to fix it.   Here is the contact info https://support.us.playstation.com/app/contact_options

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