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First Son
Registered: 02/21/2017
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Re: Platinum Headset Problems

Feb 21, 2017

Guys i have a problem,when i use my headphones with USB(wireless) on ps4 ofcourse,i hear a bit of a noise in the right part of the speakers,i don't know why,and when i use them with the cable everything its ok,i think its form software or USB,no ? help me pls Smiley Very Happy

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First Son
Registered: 04/18/2010
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Re: Platinum Headset Problems

Feb 22, 2017
I think sony needs to update the headsets witha patch cause the audio profiles dont save and randomly the headphones cut off. Im angry that sony doesnt give a crap about their products.
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First Son
Registered: 02/26/2017
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Re: Platinum Headset Problems

Feb 26, 2017
This is ridiculous... I bought 2 headsets one for me and one for my wife and both headsets don't work...

Sony are you going to fix this????
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First Son
Registered: 03/08/2017
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Re: Platinum Headset Problems

last month
Mine clicks constantly and audio goes out randomly for 3 sec. At a time. Brand new. Im **bleep**.
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First Son
Registered: 03/06/2016
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Re: Platinum Headset Problems

last month
Any responses for a fix?
I'm having the same problem!!!
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First Son
Registered: 04/12/2011
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Re: Platinum Headset Problems

last month
No responses yet, has Sony even acknowledged this issue. The constant disconnects and profiles not saving.
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First Son
Registered: 04/12/2011
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Re: Platinum Headset Problems

last month
USB dongle is having issues communicating with the headset
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First Son
Registered: 04/12/2011
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Re: Platinum Headset Problems

last month
I'm on a PS4 Pro and I've read that the USB dongle doesn't suit in properly on the front two USB ports on the Pro console.

I've heard trying the rear USB port on the console to connect your USB dongle for the Platinum headset.
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First Son
Registered: 08/19/2012
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Re: Platinum Headset Problems

last month
I have been having the same issues with all USB ports on my pro, with both my gold, and platinum headsets. It's gradually getting worse.
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First Son
Registered: 08/18/2016
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Re: Platinum Headset Problems

last month
Similar issues. The front ports do work but you need to push the doggle in firmly. The headset has cut off after about 30 min. of use when the doggle is attached to the rear port. I have noticed it gets very hot which may have something to do with it. I've now connected it to an extension cable to keep it away from the vents and it seems ok. I'll let you know. Same issue with the profiles. Not saving.
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