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Mar 22 2014
By: Brian0775 First Son 17 posts
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PS4 shuts off on its own

95 replies 114245 views Edited Mar 22, 2014

Within the last week my PS4 has been shutting it self and either going into safe mode or restarting and telling me that I didn't shut it off properly. Is anyone else having this problem? And does anyone know what could be causing this? 

 

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MVP Support
Registered: 02/26/2007
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Re: PS4 shuts off on its own

Mar 22, 2014

Hi,

 

Welcome to the Forums!  Glad to have you here!  Smiley Happy

 

My suggestion, if you haven't done it already, would be to check the power cable and socket on the wall, then if both are fine you may want to contact Support (link in my signature).

 

Z.

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Lombax Warrior
Registered: 02/26/2014
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Re: PS4 shuts off on its own

Mar 24, 2014

I have had this same issue since the week of February 17th.  Leave the PS4 in standby and it shuts itself off after a few minutes (not all the time, I'd say 3 out of 5).  If I shut the PS4 down completely, the next time I try to power on sometime I just get a beep a flashing blue light for about 5 seconds, a click sound and then it shuts itself off again.  Now my PS4 was absolutely fine until that 3rd week of February.  I did not have a single issue whether leaving in standby, remote play, or full power ups with the DS4.  Now I have an issue about 85% of the time I turn it on.  I either get the "unplugged" message or I get the blinking blue light have to hold the power button down for a manual power off, and when I power back up again the system seems fine.  On Saturday my system shut off on me for the first time when I was actually in the UI screens, just "click" and shut off, no lights.  Not sure if it was an isolated error or what.  Thing is I'm growing extremely tired of troubleshooting a brand new console.  Plus having to go through a 4-6 step process just to turn it on and forget about remote play... I don't even leave the system in standby anymore.

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First Son
Registered: 01/25/2014
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Re: PS4 shuts off on its own

Mar 24, 2014

Yes- Mine would shut down after 2+ hours of use at random times. It would make a buzz and shut off. When I would re-boot it, it would tell me it was not shut down properly. I tried the installation via safe mode/USB route and it did not work. My faith in Sony was shaken TBH, but I went into tech chat with a support guy and he was really helpful. I have to send my PS4 in to be repaired, and I'm waiting for my box in the mail to do so. My recommendation to you is to go into tech chat, while I may be wrong I'm betting you will eventually have to send yours in. Good luck man.

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Lombax Warrior
Registered: 05/07/2008
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Re: PS4 shuts off on its own

Mar 24, 2014

I had this problem too. After about 3 weeks of use, the PS4 would randomly shut itself off. Sometimes after 2 minutes, sometimes after 2 hours. I got tired of it and returned it to Best Buy for a refund....

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First Son
Registered: 02/04/2014
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Re: PS4 shuts off on its own

Jun 12, 2014
Yes my ps4 does the same thing after 8 mins of play its bad enough that ps4 doesn't have half of the capabilities as the ps3 but now its broken and with a receipt I cant find im just another victim of sony and theres nothing i can do. They really stuck it to us this time thanx sony
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MVP Support
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Re: PS4 shuts off on its own

Jun 12, 2014

Cpt-Kickazz-- wrote:
Yes my ps4 does the same thing after 8 mins of play its bad enough that ps4 doesn't have half of the capabilities as the ps3 but now its broken and with a receipt I cant find im just another victim of sony and theres nothing i can do. They really stuck it to us this time thanx sony

Sony hid your receipt? Smiley Surprised

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First Son
Registered: 06/16/2014
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Re: PS4 shuts off on its own

Jun 16, 2014

If it's my outlet thats shutting my ps4 off (a lot of my outlets and wireing are old in my house), is it possible that it could fry my ps4?(same outlet fyed my 360 during a lighting storm)

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First Son
Registered: 06/09/2014
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Re: PS4 shuts off on its own

Jun 28, 2014

Yes, can confirm this also happened to me. Here's a video of what happens after it shuts down:

https://www.youtube.com/watch?v=B7o6caodWnI

(blue light for half a second then a click and shuts off)

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First Son
Registered: 05/23/2011
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Re: PS4 shuts off on its own

Jun 30, 2014

Same here, but my big problem is I live in jordan middle east not in USA so am gonna send my ps4 via DHL and it will take about 215$ for charge, 

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