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Dec 20 2013
By: julianbrm First Son 2 posts
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PS4 Stuck in Safe Mode

33 replies 69563 views Edited Dec 20, 2013

My PS$ recently got stuck into safe mode. When I turn on my PS4 it sends me straight to send mode and then tells me that I have to insert a USB with an update file of 1.5.2 or later. I inserted a USB with the update file and the correct folder names but when I insert the USB it tells me that the update file cannot be used. I have tried disconnecting the power cord after turning off the PS4 but nothing is working. Please Help.

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Fender Bender
Registered: 08/26/2013
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Re: PS4 Stuck in Safe Mode

Dec 21, 2013

I would bet that you are trying to use the update file (about 300mb) and the PS4 wants the System Software file that also contains the update, which is about 800mb.  That file can be found here...

http://us.playstation.com/support/systemupdates/ps4/new-install/index.htm#installationSteps

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First Son
Registered: 11/30/2013
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Re: PS4 Stuck in Safe Mode

Dec 21, 2013

Thanks, this worked but I just realized that it will delete everything on my PS4 and I'm worried that I will not be able to reinstall the games I purchased on my PSN account, but thankd anyway.

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Survivor
Registered: 03/29/2005
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Re: PS4 Stuck in Safe Mode

Dec 21, 2013
You will be able to reinstall all your purchases. They are linked to your PSN account. You may loose your game saves. But if you uploaded them to the PS+ cloud storage you will be able to recover those also.
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First Son
Registered: 01/07/2014
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Re: PS4 Stuck in Safe Mode

Jan 7, 2014

did you have to use a flashdrive because i am having the same problem with my ps4

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Fender Bender
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Re: PS4 Stuck in Safe Mode

Jan 7, 2014

Yes, you have to use a flashdrive to reinstall the system softwre. 

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First Son
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Re: PS4 Stuck in Safe Mode

Jan 8, 2014

did you have to use a flashdrive because i am having the same problem with my ps4

 

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Fender Bender
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Re: PS4 Stuck in Safe Mode

Jan 8, 2014

bkpunisher33 wrote:

did you have to use a flashdrive because i am having the same problem with my ps4

 


Yes, you have to use a flashdrive to reinstall the system software.

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First Son
Registered: 12/22/2012
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Re: PS4 Stuck in Safe Mode

[ Edited ]
Jan 28, 2014

I have having this same exact problem, but I'm on firmware 1.52 and there is no 800mb system file that I can find only the 300mb one from there website. When I use the file from there site the PS4 wont accept it, it says it isnt vaild. HELP

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First Son
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Re: PS4 Stuck in Safe Mode

Jan 29, 2014
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