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Hekseville Citizen
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 20, 2016
@WHODAT0910 What you are suggesting won't work for people that own the PlayStation Pro because once you turn off UHD color on the TV the console will not output video in 4K.
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First Son
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 20, 2016
Hmmm....not certain as it works fine for me. I have a ps4 pro, Xbox one s and a 4k gaming pc and when I play games with HDR support I'll turn on UHD color

Here is from website

UHD TVs are designed to support HDMI 2.0 specifications which can accept UHD (50P/60P 4:4:4 and 4:2:2) signals, but most devices currently owned are HD/FHD resolution. The TV is already optimized to play HD/FHD signals.

If you want to connect devices with 50P/60P UHD resolutin, you need to change the HDMI UHD color setting to "On"

Important: If it is set to "On" with devices that send HD/FHD signals, the TV might not have the proper picture quality or sound.
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First Son
Registered: 12/20/2016
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 20, 2016
Just tried mine again.....turn off UHD and PS4 still showing as outputting 3840/2160
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First Son
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016
I have already tried playing with UHD hdmi color off. It doesn't fix it for me. I have also tried playing with that and game mode off, it doesn't fix it for me. I have tried tons of stuff, you can see the list of things I've tried in my previous posts. The only thing that's working for me (as of right now) is setting the ps4 resolution to 1080p. (Although I haven't tested it heavily, I haven't had any flickers for the little I've tested) So it seems maybe the issue has something to do with the 4k resolution.

I have contacted both Playstaion and Samsung via Twitter.

Samsung (supposedly) forwarded my issue to there product specialist after having me go through the usual troubleshoot. He took the tvs information down (went into settings, contact Samsung and gave him the software version) said he would give a response as soon as one comes up. Not holding my breath but who knows.

Playstation told me to try different hdmi cables and rebuild the database in safe mode. I've been long ago tried new cables but also tried the database rebuild and it did not fix the problem. They then DM me and said they could better help me with live customer support. I have yet to contact them through there but I'm not so sure they would help much, I feel they give me the usual runaround stuff and basic troubleshoot.

I'm at a lost for word guys... Like I said 1080p is still running fine atm.
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First Son
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016
Yes it is frustrating.....glad this worked for me. Call Samsung and they will send a technician out for free. They had one coming to look at mine until I figured this out.
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Splicer
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016

WHODAT0910 wrote:
It's taken me 3 months but I've figured this out. I have been back and forth with sony, Samsung, Microsoft, etc. Here's the issue, it's kinda annoying but this is the problem. When you are playing a non HDR supported game whether it's ps4 pro, Xbox one s, gaming pc, etc you have to turn the HDMI UHD color to off. ONLY, turn on the HDMI UHD color if you are playing a game that supports HDR. This will fix the issue. Let me know. Thanks

 

What are you talking about?? Are you getitng black screens with your Xbox and PC?? I am only getting those on my PS4 Pro... And my solution is simplyo turn off UHD HDMI Color, wait 10-20 seconds and then turn it back on. This works 100% of the time for me.

No need to turn it off completely.

 

Also, please all of you here, check Samsung's website for the latest firmware. For some reason the last 2 firmware never showed up on the "system update" of the TV itself. I had to download it manually from the website and install it using a USB stick.

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First Son
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016

Been doing the Manual usb updates for some time. Still does not resolve the issue. My work around for the flickering is turning off the tv while the Pro is on for a good 10seconds then on. Flickering stabilises until the next time it happens again. Also i have noticed the ps4pro is not recognised by the tv hdmi input. unlike my xbox 1s which samsung ks9000 detects with no issue automatically.  when i switch out the pro hdmi cable, tv tries to setup  the hdmi port, fails and asks to set manually. when trying to setup manually only SONY is available from the listed selection while Microsoft & Xbox are listed and clearly supported. Playstation is sometimes detected though... but when it flickers it reverts back to HDMI1,2,3,4 etc. strange. If the next Ps4 and Samsung firmware update does not resolve this issue i'm going to start flipping tables.

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Splicer
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016

GezForce wrote:

Been doing the Manual usb updates for some time. Still does not resolve the issue. My work around for the flickering is turning off the tv while the Pro is on for a good 10seconds then on. Flickering stabilises until the next time it happens again. Also i have noticed the ps4pro is not recognised by the tv hdmi input. unlike my xbox 1s which samsung ks9000 detects with no issue automatically.  when i switch out the pro hdmi cable, tv tries to setup  the hdmi port, fails and asks to set manually. when trying to setup manually only SONY is available from the listed selection while Microsoft & Xbox are listed and clearly supported. Playstation is sometimes detected though... but when it flickers it reverts back to HDMI1,2,3,4 etc. strange. If the next Ps4 and Samsung firmware update does not resolve this issue i'm going to start flipping tables.


 

If you think your HDMI detection issue is strange, my input will take it to another level!

 

I installed last night a 2TB hard drive in my Pro. When connecting it back to my TV and doing the usual initialization thing, I noticed that the "HDMI 1" input in my TV FINALLY got renamed correctly to PS4 and detected my console properly. This happened without a single message on my TV.

To be honest, I am going to monitor this very closely now and check if this will somehow resolve the black screen issue now that the PS4 is detected properly

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First Son
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

[ Edited ]
Dec 21, 2016

But do we know exactly where the problem is? Is it the pro or the TV?

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Hekseville Citizen
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Re: PS4 Pro Flashes Black Constantly Samsung 4k

Dec 21, 2016
For my Samsung KS9000, ever since the latest firmware update number 1155 that was released a few days ago I haven't experienced this problem. I also did a full factory reset of the TV. But I don't know for sure if it was fixed or not till I play for some more hours as the black screen did not always happen every play session previously to the update.
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