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First Son
Registered: 03/10/2017
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017
Same problem here Smiley Sad
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First Son
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Re: Update 4.5 = no online connection.

Mar 10, 2017

Thank you melse.  Switching from b/g/n to b/g resoved the issue for me as well.

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First Son
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Re: Update 4.5 = no online connection.

Mar 10, 2017

"router settings"? can't find that on the PS4 settings menu. it's not under "network". don't know what you're talking about. 

 

what's worse is that if you enter the error code onto this website there is no listing for it. if my ps4 needs to connect to the internet to get sony's fix for the botched update, how will that happen if i can't get on the internet?

 

this is extremely frustrating and i can't believe it's been a whole day of this for all the customers sony serves...

 

is sony going to even respond?

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First Son
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Re: Update 4.5 = no online connection.

Mar 10, 2017

the most frustrating thing about screw-ups like this is that there is not any kind of official announcement of a problem from sony. it's like they put the customers dead last. it's horrible that people spend the entire day googling, re-entering passwords, searching up error codes to no avail, getting misinformation from customer service, jury-rigging routers exposing their wifi security, etc. because sony won't just come out and announce anything. like it's been the entire day.

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First Son
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017
You have to log into your router via a web browser in order to edit its settings. Router settings have nothing to do with your PS4.
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First Son
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017
Same as everyone else. After the update my ps4 is saying I have the wrong password. I KNOW my password. All my other devices connect to the internet just fine. Obviously a result of the update. How are we going to fix without an internet connection? Cool move...
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First Son
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017
Same here. Anyone knows how to fix it??
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First Son
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017
I LITERALLY JUST BOUGHT MY PS PLUS YESTERDAY (hours before update) AND THIS **** HAD TO HAPPEN!!! May I ask for a refund??? Dammn Sony fix this!
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First Son
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Re: Update 4.5 = no online connection.

Mar 10, 2017

Switching from b/g/n to b/g worked also for me!

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First Son
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Re: NW-31297-2..Can not connect to wifi after the update

Mar 10, 2017

go to your wifi router settings and change your wifi network mode from a/c/n mixed to any other option. this will do the trick. it's temp solution till sony fix this issue.

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