Hi PlayStation Community,
This is the FAQ for the PS3 section of the Support forums. This post is meant to answer basic and commonly asked questions about the PS3 itself including hardware and video/audio hook ups. For convenience, we've created a table of contents that will take you directly to specific sections to help make finding answers easier. Remember if your question is not answered here, be sure to check our Support Page. We will continue to update and change things as time goes on.
- Power Troubleshooting
- Blu-ray Drive/DVD Drive Issues
- Backup Utility/Data Transfer
- Component cable issues
- HDMI Issues
PS3 HARDWARE ISSUES
PS3 Power Problem Troubleshooting
If your PS3 is not turning on, there may be issues with your power supply. Be sure the power cord is securely connected and that there are no frays or tears on the wire.
For more information see this page:
PS3 Safe Mode
Safe mode is a feature for starting the PS3 with the "minimum required functionality" if the system is no longer able to start up normally. By starting up the system in safe mode, then executing a menu option, you may be able to eliminate some start up issues.
Troubleshoot DUALSHOCK 3/SIXAXIS Controllers
If you are having issues with your Dualshock/SixAxis controllers, see this page:
A common trick to fix controller issues is to ensure no other controllers or accessories are plugged in/turned such as wireless Blu-ray remotes which can sometimes throw off Dualshock/SixAxis controllers. Turn those off and see if your controller is still having issues.
Game Not Loading or Playing on PS3
If you are having issues with your PS3 games not playing or loading, please refer to this page for troubleshooting steps:
PS3 Backup Utility
The PS3 system's Backup Utility feature can be used to create a back-up of all data from the PS3 system's Hard Disk Drive (HDD) on a removable storage media (such as, USB storage device, MemoryStick™, SD Memory Card, or CompactFlash®). This feature can also be used to restore data that has already been backed up. Please refer to this link for step-by-step instructions:
VIDEO AND SOUND ISSUES
Trouble with PS3 AV Cable Sound / Picture (Composite Cable)
If you are experiencing sound or picture problems on a PS3 installed with an AV Cable (composite), try these troubleshooting options:
For sound issues:
For video issues:
Trouble with PS3 HDMI Issues
If you are experiencing picture problems on a PS3 installed with an HDMI Cable, try these troubleshooting options:
HDMI Sound Issues
If you are experiencing sound problems on a PS3 installed with an HDMI Cable, try these troubleshooting options:
Connect PS3 with HDMI
Please click the link below for step-by-step instructions on how to connect your PS3 to your television or display device using HDMI cables: