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Jan 16 2014
By: MATT-CHEW82 First Son 6 posts
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FIXED!! "PS4 won't accept discs" issue fixed at home!

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229 replies 413551 views Edited Jan 16, 2014

Howdy folks.  Just wanted to make a separate post, if that's okay here, just to highlight a quick issue that many people have had, including me, and what I did for it to finally work.  

 

Release day unit.  No problems until until Friday.   Took out Battlefield to play some Killzone.   Cool.  disc inserted, but then immediately spit right back out.  then the disc drive wouldn't accept discs at all.  Uh oh.  Not only would the disc drive not accept a disc, but every 10-15 seconds or so it make the eject sound without a disc even being in there.  

 

I looked on this forum and several other forums.  Did all the typical trouble shoot stuff.  unplug, safe mode, #5 option under safe mode (reinstall something or whatever, can't remember).  No luck. 

 

Then I finally went back to safe mode, ran system software updates (2.52 I think?) through safe mode.  The entire update and install took about 15 minutes.  During the entire install, the PS4 continued to make the disc eject sound the whole time.  I figured it wasn't going to work.  But then after the install finished and the PS4 rebooted, no more sound.  

 

I noticed that many folks said this step only worked for a day or two then the problem persisted.  Well it has been a week, and no issues at all.  If anybody else is freaking out and has the won't accept discs/PS4 constantly cycles through eject mode, hopefully this will help.  

 

Good luck, folks.  Smiley Happy

Message 1 of 230 (413,551 Views)
Monster Hunter
Registered: 01/18/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Jan 22, 2014

Good for you.

I had a similar problem and in safe mode chose rebuild database and the console stopped trying to eject a disc.

Maybe its better to try this first because is quicker. Doesnt mean it will work for everyone. My ps4 is working for 5 days without any problems.

 

Its a weird problem!

Message 2 of 230 (413,476 Views)
Lombax Warrior
Registered: 01/22/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Jan 22, 2014
Here is how I fixed it. Turn of PS4 completely. Unplug the Power cord. Touch the Power button several times until it beeps (static electricity?!)

Power on and voala! Works again.
Message 3 of 230 (413,453 Views)
First Son
Registered: 03/16/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Mar 16, 2014
Eagle I came across this problem today and your idea worked. Cheers buddy
Message 4 of 230 (412,907 Views)
First Son
Registered: 03/19/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Mar 19, 2014
This problem will still occur again and again I can promise u that ! The only way is to get it replaced by calling Sony helpline! They will deliver a new ps4 and it will work just fine as the problem was only with the first batch of ps4 all around the world
Message 5 of 230 (412,765 Views)
First Son
Registered: 04/21/2013
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Apr 17, 2014

If anyone else is experiencing this issue I would reccomend trying Ealge's solution before trying to reboot. I tried rebuilding both ways mentioned above and the unplugging of the power cord is what worked for me. Thanks for the tip Eagle.

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First Son
Registered: 04/18/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Apr 18, 2014
Worked a treat, thanks
Message 7 of 230 (409,559 Views)
First Son
Registered: 04/21/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Apr 21, 2014
I just did it, and it WORKED!!!!! THANKS eagle
Message 8 of 230 (408,980 Views)
First Son
Registered: 04/21/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Apr 21, 2014

My PS4 did the same thing and I tried the safe mode and rebuild database, it worked fine for almost a month but it again do now I have to call Playstation to bring me the coffin

Message 9 of 230 (408,861 Views)
First Son
Registered: 04/23/2014
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Re: FIXED!! "PS4 won't accept discs" issue fixed at home!

Apr 23, 2014
I REALLY love you Eagle!!! Perfect solution!!!! OMG... I was scared...
Message 10 of 230 (408,704 Views)