I just finished installing my new hard drive in my ps4, booted it up in safe mode, and tried to install update 1.50 onto it using a usb drive and it says "A serious error has occurred. Contact technical support for assistance. (CE-30785-3)" as it went to copy data from the flash drive. I'm on hold right now with support but has anybody else gotten this error code yet and know what it's for?
Solved! Go to Solution.
The problem is you are trying to do option 3, Update System Software.
If you removed your 500GB drive, like I did which I replaced with a 1.5TB 5400RPM 2.5" drive, then you need to do option #7.
Also, you need to download the 859MB full 1.5 file from the playstation website:
Put it on your flash drive in this structure:
D:\PS4\UPDATE\PS4UPDATE.PUP (where D: is your flash drive's drive letter)
Then plug the flash drive into PS4 with it powered off, plug your USB cord into your DualShock 4 controller. Power the system into safe mode by pressing and holding for 7+ seconds until you hear the second beep. Choose option 7, choose YES to reinitiliaze. It will copy the file off the flash drive onto the hard drive, reboot the PS4, then ask you to proceed with the installation.
Hope this helps!
I had this error, CE-30789-7 and finally solved it by copying the 800Meg file onto a USB 2.0 memory stick (instead of the newer Sandisk USB 3.0 compatible memory sticks).
At first I thought it was a problem with the hard drive, but it turns out that it wasn't.
To save someone out there some time, follow these steps:
Before you start, synch your trophies with the Playstation online, go to Trophies and select the option to sync. Then go to your Manage Application data and copy all your Game Save data onto your system, and the insert a USB key to download and copy all your Game Save data onto the USB Key. It's a strange menu structure, you have to use your joystick controller to select select all and then save.
Get ready to install your new 1TB or greater Hard Drive:
1) Open the shiny part of the PS4 case, gently slide it sideways towards your left (if you are facing the PS4 face forward, it's on the left).
2) Unscrew the X playstation screw and then gently slide the hard drive tray towards you
3) Unscrew the 4 screws that hold down the drive in the hard drive tray, you will need to use them again to remount the new HD
4) Get your new 1TB or greater HDD and then slide it into the hard tray, and then line up the mounting screws and re-install the 4 screws that you removed earlier.
5) Slide the hard drive tray back in place, and then re-install the X playstation screw so it is snug
6) Power up your PS4 and hold down the power button (the flat thin button) on the front of the PS4 for about 6 or 7 seconds.
7) Safe mode starts, and unlike other posts I've seen, be sure to select Option # 7 to Reinitialize and reinstall (at first I tried the system update only, but it didn't work).
8) Insert your USB flash drive (USB 2.0 drive) that contains the file PS4UPDATE.PUP (my download size was: 880,034 KB) for version 1.51 of the system software. Make sure that this file is located in a PS4 > UPDATE (subdirectory). More specifically, create a PS4 directory on the root drive of your USB drive, then create a subdirectory within the PS4 directory and call it UPDATE. Make sure that the PUP file is located in the UPDATE directory so the PS4 can find it.
9) Once the Option #7 has been selected, the PS4 should reinitialize the PS4, set up the hard drive, and then read the system software setup file from your USB drive.
10) Once this is complete the PS4 should install the system software and re-boot by itself and it will setup as if you just opened a brand new PS4.
11) Go back into your Profile settings and login under your previous Playstation profile so the system can find all your previous downloads.
12) I was pleased to find out that it retained all my download records and even my Playstation Plus+ trial account.
13) Go into your settings and see how much of your drive was used up for the system installation.
14) Go back to your Playstation Store and look at your Library to redownload all the software you previously downloaded and click each one to download
Hopefully all went well for you after this short guide above. Prior to using a USB 2.0 memory key, I kept getting the error: An Error has occurred (CE-30789-7) so if this happens to you, don't panic and return your hard drive, it is probably because you have copied the update file onto a USB 3.0 memory stick.
It took me a while to find an old USB 2.0 memory stick that had 1GB free (most of my memory sticks are now USB 3.0), but when it worked you will see the screen change with the Sony blue swish wave on the screen.
Hope this helps a fellow PS4 gamer out there!
Thanks! My friend had called sony and they stated to just download the 300mb d.l, and it wouldnt work. If you search for the 800 mb d.l on their site it doesn't come up. Thanks to your link to the 800mb d.l the ps4 is up and runin, and we cancelled sendin the ps4 into sony for a $100 charge.
Did you try downloading the update file on a 2.0 USB memory stick? I have the same hard drive as you do. The USB memory stick swap helped me through this ordeal. You need approximately 800 mb of space for the update file.