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Nov 17 2013
By: DrDemcie First Son 2 posts
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Error Code NW-31294-9

10 replies 45442 views Edited Nov 17, 2013

I am getting Error Code NW-31294-9 when i turn on and log into my PS4. It tells me it is unable to connect to the network, and I am unable to get anything in my "Whats New" section, nor other parts of games I have installed. The regular "Recent Activity" or "Related Items" tabs do not show up under games either, nor can i get into the game page by pressing down on the d-pad or analog stick. Is ANYONE else having this issue? i cannot get a hold of Sony to get a response.

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First Son
Registered: 11/19/2013
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Re: Error Code NW-31294-9

Nov 19, 2013
I am having the same error. This is my first night with the system and it comes up every time. I'm assuming it's actually having some kind of network error because it doesn't seem to want to identify my playstation plus account. Anyone aware of this that had a fix?? I should note my initial boot went into safe mode to run a hard drive test. Restarted, then entered safe mode again before restarting one final time for the actual boot. Seemed odd. Don't know if it's related.
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First Son
Registered: 11/21/2013
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Re: Error Code NW-31294-9

Nov 21, 2013
I am getting Error Code NW-31294-9 when i turn on and log into my PS4.
i cannot connect to network with 1.51 system update.
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Lombax Warrior
Registered: 11/16/2013
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Re: Error Code NW-31294-9

Nov 21, 2013

@DrDemcie 

 

Is your PS4 updated to firmware 1.51? You can do this through a USB drive since you don't have network access from the console. Are you trying to connect wired or wireless? Have you contacted Sony (1-800-345-SONY)?

"Don't forget to give Kudos!"
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Lombax Warrior
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Re: Error Code NW-31294-9

Nov 21, 2013

RE: john_0007

 

Are you connected wired or wireless?

"Don't forget to give Kudos!"
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Lombax Warrior
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Re: Error Code NW-31294-9

Nov 21, 2013

@Bowser07 

 

If your inital boot consisted of a HDD test and now you're getting errors, I would pop a brand new HDD in and see if that fixes the issues once you've fully updated the PS4. I say this because some people on here are having crazy issues, but some of them upgrade to another HDD and don't have issues anymore. It's hard to pin point what exactly is causing what, but if that's a solution, why not go that route for now? Let us know!

"Don't forget to give Kudos!"
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First Son
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Re: Error Code NW-31294-9

Nov 22, 2013
yes. my console update to firmware 1.51. i am trying to connect wireless.
i have access to user guide in setting.
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First Son
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Re: Error Code NW-31294-9

Nov 22, 2013

wireless.

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Lombax Warrior
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Re: Error Code NW-31294-9

Nov 22, 2013

@john_0007 

 

Try to manually add your PS4's IP address into your router's configuration. Then test the connection.

"Don't forget to give Kudos!"
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First Son
Registered: 12/09/2013
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Re: Error Code NW-31294-9

Dec 9, 2013

I'm having the same problem someone managed to solve?

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