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Nov 19 2013
By: Argentfire First Son 7 posts
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E-82000113 and E-82000171

71 replies 64265 views Edited Nov 19, 2013

I keep getting E-82000113 when  I try to download from the PSN store and E-82000171 when I try to check out.  Tried logging off and/or rebooting with no luck.   PSN works on my PS3 and in the iOS app just not the PS4.  Anyone have any ideas?  Similar problems?

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First Son
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Re: E-82000113 and E-82000171

Nov 20, 2013
Same problem here. Smiley Sad
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First Son
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Re: E-82000113 and E-82000171

Nov 20, 2013

PSN also works on my Vita, forgot to mention that.

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First Son
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Re: E-82000113 and E-82000171

Nov 20, 2013

I also had E-82000171, then I realized that my Credit Card was expired(got a new one).  So make sure your purchasing method is still valid.  Once I updated my new CC info and exipry, it checked out right away.

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First Son
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Re: E-82000113 and E-82000171

Nov 20, 2013
Ugh. My cards are always maxed. I dont have any that are expired... if only there was another way around this.
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First Son
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Re: E-82000113 and E-82000171

Nov 21, 2013

I think it's just that you need to update your payment info.  When the new update didn't fix the issue I thought that it might be connected to the payment info.  My card wasn't expired but had changed companies still keeping all info the same.  So that's why it would work on the other devices, they had already registered the card as working but the PS4 must have seen a difference somewhere.  If you get these try updating the info even if it's the same card info it should help.

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First Son
Registered: 11/23/2013
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Re: E-82000113 and E-82000171

[ Edited ]
Nov 24, 2013

Haven't had the "pleasure" of experiencing E-82000171, but I've been getting E-82000113 from the get-go. I've tried a couple of things on my end to try to circumvent the issue, but it seems like this is something that Sony will have to fix on their end (I hope).

 

UPDATE:

 

I'm not getting that error anymore! It's a miracle Smiley Tongue

I don't know whether Sony corrected the issue universally, so don't jump on me if you're still experiencing the same error... With that said, now would be a good time to try downloading something off the ps store.

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First Son
Registered: 11/24/2013
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Re: E-82000113 and E-82000171

[ Edited ]
Nov 25, 2013

Here the same error, I'm from Brazil. Have tried updating the card, exchange and nothing. Someone managed to solve?

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PlayStation Support
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Re: E-82000113 and E-82000171

Nov 25, 2013
Hey kistique. Is your credit card from Brazil as well? If you are accessing the US store you will not be able to use a credit card from Brazil to pay. You must have a US credit card or a valid PayPal account to add funds and purchase from the store. If you have a Brazilian PSN account however you should be able to access the Brazil PSN store using that credit card.


J_W
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First Son
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Re: E-82000113 and E-82000171

Nov 26, 2013

My PSN account is from Brazil, and the credit card is international.

 

I tried a test, put the wrong card name, and the error is the same E-82000171. On Saturday I managed to make a payment of PSN Plus, but I can not buy the games.

 

Did this information is not related to the recent exchange of registered cards? Another point I'll wait, is that the PS4 will not be released here in Brazil on Friday (29 november).

 

Many thanks for the reply.

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