Our house was recently robbed and the PS4 was one of those stolen. It was activated as the primary console. Now I've gotten a replacement PS4 and cannot activate it as my primary console. Going to the link: https://support.us.playstation.com/app/answers/detail/a_id/796 only tells you to deactivate it on the PS4. How can I deactivate a primary PS4 when it has been stolen? Any ideas on how to over come this?
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Really sorry to hear about that.
You can deactivate it online.
Then select [Deactivate All] under [Account] > [Media and Devices] for the type of content for which you want to deactivate all activated systems.
The truth will set you free... But it may sting a bit...
Same problem. And I tried to call Sony support in Brazil, but it currently turned off. Ridiculoussss!
So upset with sony! May I buy a XBOX?
YOu have to read the website.
Deactivating a system
You can deactivate your account from your PS4 or at http://account.sonyentertainmentnetwork.com/.
- Sony Entertainment Website: Go to http://account.sonyentertainmentnetwork.com/
- Select [Deactivate All] under [Account] > [Media and Devices] for the type of content for which you want to deactivate all activated systems.
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Well, my problem is very confused.
I don't remember to have deactivated my console. But now, I want to deactivate, when I go on PS4, it says that it's not my primary, if I try to activate as primary, it says already have a primary console, but I don't have any other PS4. When I go to website, it says I already have deactivated in less than 6 months, but I WASN'T ME!!!
I just want to deactivate this ghost one!!!