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Dec 22 2013
By: DTX-AU First Son 1 posts
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Deactivate PS4 Online

136 replies 543043 views Edited Dec 22, 2013

Hi All,

 

Our house was recently robbed and the PS4 was one of those stolen. It was activated as the primary console. Now I've gotten a replacement PS4 and cannot activate it as my primary console. Going to the link: https://support.us.playstation.com/app/answers/detail/a_id/796 only tells you to deactivate it on the PS4. How can I deactivate a primary PS4 when it has been stolen? Any ideas on how to over come this?

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Fender Bender
Registered: 02/28/2013
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Re: Deactivate PS4 Online

[ Edited ]
Feb 24, 2016

Welcome to the Playstation Forums.

 

Really sorry to hear about that.

 

You can deactivate it online.

 

Go to http://account.sonyentertainmentnetwork.com/ 

 

Log in.

 

Then select [Deactivate All] under [Account] > [Media and Devices] for the type of content for which you want to deactivate all activated systems.

 

https://support.us.playstation.com/articles/en_US/KC_Article/Deactivate-Consoles-Via-PC-Website/?

 

 




                               The truth will set you free... But it may sting a bit...
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First Son
Registered: 08/31/2014
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Re: Deactivate PS4 Online

Aug 31, 2015
Why do you have to wait six months to do that? I JUST finished deactivating all systems and mine was destroyed by an upset girlfriend. What am I supposed to do now? Wait 6 more months?
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MVP Support
Registered: 03/14/2009
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Re: Deactivate PS4 Online

Aug 31, 2015

please mind the date you are replying to a 2 year old thread

necroposter.jpg

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First Son
Registered: 08/31/2014
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Re: Deactivate PS4 Online

Aug 31, 2015
Please let go of my pockets
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First Son
Registered: 10/04/2015
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Re: Deactivate PS4 Online

Oct 4, 2015
I don't understand I go to the website and it only tells me how to do it from my ps4 not online please help.
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First Son
Registered: 10/05/2015
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Re: Deactivate PS4 Online

Oct 5, 2015

Same with me, i see this is happening recently to alot of ps4 owners. Please help also. 

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Monster Hunter
Registered: 10/07/2015
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Re: Deactivate PS4 Online

Oct 7, 2015

Same problem. And I tried to call Sony support in Brazil, but it currently turned off. Ridiculoussss!

So upset with sony! May I buy a XBOX?

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Big Daddy
Registered: 03/14/2007
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Re: Deactivate PS4 Online

Oct 7, 2015

matheuscaldeira wrote:

Same problem. And I tried to call Sony support in Brazil, but it currently turned off. Ridiculoussss!

So upset with sony! May I buy a XBOX?


YOu have to read the website.

 

https://support.us.playstation.com/articles/en_US/KC_Article/Activate-or-Deactivate-Primary-PS4

 

 

 

Deactivating a system

You can deactivate your account from your PS4 or at http://account.sonyentertainmentnetwork.com/.

  1. Sony Entertainment Website: Go to http://account.sonyentertainmentnetwork.com/
  • Select [Deactivate All] under [Account] > [Media and Devices] for the type of content for which you want to deactivate all activated systems.
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Monster Hunter
Registered: 10/07/2015
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Re: Deactivate PS4 Online

Oct 7, 2015

Well, my problem is very confused.

 

I don't remember to have deactivated my console. But now, I want to deactivate, when I go on PS4, it says that it's not my primary, if I try to activate as primary, it says already have a primary console, but I don't have any other PS4. When I go to website, it says I already have deactivated in less than 6 months, but I WASN'T ME!!!

 

I just want to deactivate this ghost one!!!

Message 10 of 137 (520,380 Views)