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First Son
Registered: 07/11/2011
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

Mar 21, 2017

I have this same issue happening to me on my Slim PS4. Noticed right after moving games to external storage and playing from external storage. Since I had also exchanged the internal HD with a 1TB-7K drive and then performed a restore, I didn't know if it was actually that what started this issue.

 

I tested a couple of games that worked before using external storage and both have issues, which removes suspicion from the games. I also thought the controlled had broken, but reading this post seems to lift the suspicion from the controller.

 

I haven't had time to properly tun tests. My plan is to do these as soon as possible:

 

1) Playing from internal storage with external drive connected

2) Playing from internal storage with external drive disconnected

 

What I experienced was:

 

* controller unresponsive to any input (sticks, d-pad, buttons...)

* sticks stuck in a single direction while rest of inputs unresponsive (left stick stuck and moving PC in a single direction without stopping, right stick stuck and camera kept going in circles)

* controller being unresponsive for a long and time and then just turning itself off, with pop-up message saying the controller was disconnected

* lag while going thru menu options, this happens and is noticeable even on the PS Dynamic Menu

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First Son
Registered: 07/11/2011
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

[ Edited ]
Mar 21, 2017

EvenBetterCool said "Adding the 6 ft extension helped, and I emphasize that it ONLY helped."

PANTH15 said "My Hard Drive is also using a 3rd party triple shielded cable and still I'm having issues."

 

If it's a BT wireless interference issue, why would the issue manifest when the controller is connected via cable?

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First Son
Registered: 03/23/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

Mar 23, 2017

Hi guys !!

I had the same issue and seems to have been able to fix it by replacing the HD cable.

My HD was in a quite cheap box and the furnished cable USB 3.0 was quite slim... I have now a cable which is almost the double size for the thickness and it seems to be fix now !! Smiley Happy

I hope this will help !!

Good game guys from France !! Smiley Wink

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First Son
Registered: 04/07/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

last month

I've been facing the same issues. I hope Sony will release an update soon to fix it. 

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First Son
Registered: 04/23/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

last month

I had the same issue with my PS4 when i added my HD. I added a clamp on ferrite and placed it next to the USB plugged into the PS4, and not had a issue yet.

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First Son
Registered: 07/11/2011
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

5 weeks ago

That's a good idea. I'll buy one and try and report back. What size did you get?

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First Son
Registered: 04/23/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

4 weeks ago

I used the following ferrite P/N 28A0593-0A2 from fair-rite. I got it from allied electronics you might find it cheaper somewherer else.

 

 

 

 

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First Son
Registered: 04/03/2015
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

3 weeks ago
Same issue here.. Delays with control response then total disconnect every few minutes. WTF?
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First Son
Registered: 05/08/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

3 weeks ago

I've had this same issue, was caused by both a 2TB Western Digital external hard drive and a USB 3.0 hub.  I was troubleshooting like mad, on the phone with my ISPs tech support, Sony, etc drove me nuts!!  Might try the thicker USB cable suggestion, but my friends suggested that the issue is also from USB devices that do not have separate power supply.  If USB device draws power from the PS4 this interferes with the wifi/Bluetooth antenna.  Need to spread the word, this was a very aggravating issue.

 

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First Son
Registered: 05/10/2017
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Re: Controller issues with external drive connected both directly and on PS4 Compatable USB hub

3 weeks ago
I have been having the same problem, but I use a Seagate 4Tb external HD and in the other port I sometimes use my Turtle beach stealth 500p headset, which is connected with an optical that goes into a USB at the front. But sometimes I can't use it with the HD plugged in, my headset turns on and off etc: hope Sony fixes these issues because I don't have this problem with my Xbox one
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