Reply
Mar 21 2017
By: HaveMyMarkakis First Son 9 posts
Offline

Brand new PlayStation 4 console, controller not pairing

1 replies 59 views Edited last month

I just purchased a new (from Amazon) PS4 Slim Uncharted 4 Console Bundle. The controller is not pairing on the initial "Connect the Dualshock 4 wireless controller" screen even while plugged in and hitting the PS button. Oddly, the controller DOES pair when booted into safe mode.

 

I have tried the following to try to solve the problem:

 

1) Resetting the controller (paperclip under L2 trigger)

2) Resetting the controller (above + holding share button)

3) Restoring to factory default settings through safe mode

4) Updating the system software through safe mode

5) Reinstalling the system software through safe mode

6) Turning off my router's wifi radio and trying to pair

7) Using different Micro-USB cables

8) Using both USB ports

HaveMyMarkakis Trophy Card
Message 1 of 2 (59 Views)
Reply
0 Likes
Fender Bender
Registered: 11/15/2007
Online
3097 posts
 

Re: Brand new PlayStation 4 console, controller not pairing

last month

Contact the seller and send it back

"You are in a maze of twisty passages, all alike."
 photo original_1.gif
Message 2 of 2 (42 Views)