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First Son
Registered: 11/19/2013
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Re: An Error Has Occurred (SU-30696-4)

Nov 19, 2013
Hey im also on a college campus got the same error and fixed it by going to the internet browser on the ps4 when you first get on it will tell u to sign in with your airwave account once I did that psn started working hope this helps
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First Son
Registered: 11/20/2013
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Re: An Error Has Occurred (SU-30696-4)

Nov 20, 2013

Okay Guys... I have a solution to the SU-30696-4 error. I don't know if this applied to everyone on the board, but I just received my PS4 in the mail today, and upon trying to update to 1.50, I was met with constant failures through the system UI, so I booted into safe mode and downloaded a copy of the 1.50 update first. I had recieved the SU-30696-4 error about a corrupted update package, so I then downloaded the update file that was approximately 1 GB and tried to initialize the system from scratch... Received the SU-30696-4 again. So... This is what I did to fix the problem.

 

I removed the PS4 hard drive. Then, since I didn't have any sata cables to attach the drive to my tower, I swapped the hard drive of my laptop and replaced it with the PS4 hard drive. After that, I at first tried using a bootable usb utility like Hirens Boot CD to write zeros to the hard drive, but had an issue with hard drive discovery. So I took out my windows 8 install usb and deleted every single partition on the hard drive, resulting in an unallocated hard disk drive. After that, I swapped the hard drives back out, downloaded a fresh copy of the full 1.50 update, initialized the system. And...Voila! Working like a charm... For now, at least.

 

Hope this helps!

Ian G. 

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First Son
Registered: 11/20/2013
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Re: An Error Has Occurred (SU-30696-4)

Nov 20, 2013

This might fix a lot of error codes that have been appearing. There seems to be some serious file corruption with the previous system files. If all else fails, try this before sending it in for servicing. 

 

Ian G.

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First Son
Registered: 03/26/2014
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Re: An Error Has Occurred (SU-30696-4)

Mar 26, 2014

What did u guys do to fix this tried to do update says cant update file ... now sony is telling me to send it in

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First Son
Registered: 04/01/2014
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Re: An Error Has Occurred (SU-30696-4)

Apr 1, 2014

I had a similar issue in that I was using a wifi-based ISP which defaults to a logon page when I first connect or re-connect. The way round I stumbled upon was to go to the "User's Guide" under Settings which opened the internet browser without having to sign in to the PSN and I was automatically directed to my ISPs logon.

 

Hope this helps at least some of you.

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First Son
Registered: 11/26/2013
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Re: An Error Has Occurred (SU-30696-4)

[ Edited ]
Apr 5, 2014

Formatting the HD is a waste of time.

I took the HD out and dropped a new one in. same issue. So.. It's clearly a ROM error.  Only one thing to do. Return to Sony for a repair Smiley Sad

 

[after thought] Unless Sony can got a hot fix into an Update PDQ?

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First Son
Registered: 04/13/2014
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Re: An Error Has Occurred (SU-30696-4)

Apr 13, 2014

I have been using my ps4 for 2 months with no issues and now this just happend. I dont want to lose all my saved game progress what should I do?

 

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First Son
Registered: 04/13/2014
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Re: An Error Has Occurred (SU-30696-4)

Apr 13, 2014

I have been using my ps4 for 2 months with no issues and now this just happend.

 

I dont want to lose all my saved game progress what should I do?

 

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First Son
Registered: 03/12/2009
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Re: An Error Has Occurred (SU-30696-4)

Apr 13, 2014
 
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First Son
Registered: 09/24/2014
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Re: An Error Has Occurred (SU-30696-4)

Sep 24, 2014

THIS DID IT ,THANX  A LOT

 

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