PlayStation™Vue Support
27 Nov 2017
djuanbond
By: djuanbond

Feature Request - Remove Device Limit - Comment to Vote!

16 replies

This thread is to show interest in removing the device login limit through PS Vue. If you try to log into PS Vue, you may get the following error message:

 

You have reached the maximum amount of devices you can stream on at the same time. Please stop viewing on one of the other devices and try again. [1010]

 

The error can be thrown even if you aren't streaming anything. It seems more like a logged in device limit instead of a concurrent stream limit. In order to resolve the error, you must sign out of all devices and wait for ~3 hours for your account to reset. I understand the 5 concurrent stream limit, but we should be allowed to have as many devices logged in using a single credential.

 

Please comment with +1 to vote in favor of removing the device login limit.

 

  • -9.    Why?   I am happy the way it is. Time to move on if you are unhappy.
    0
  • Yeah I have to go with the -9 as well. I never say stuff like this but if you really need more than 5 devices on at at the same time, you might need a new life.

     

    If it's the message where you reached 5 but really haven't you need to be more clear.

    0
  • Yes, remove device limit, enable concurrent stream limit.  Playstation shouldn't worry about how many registered devices we have.  It should be based on concurrent streams (like Netflix).
    0
  • @ The_Malv IT IS A CONCURRENT STREAM LIMIT, the problem is it takes 3 HOURS for there system to recognize that a device has stopped using one of the streams, NO OTHER SERVICE is this bad, heck when I had Sling Single Stream (back before they offered multi-stream) I could overlap 2 devices for about a minute or 2 before the old one got kicked out, DirecTV Now was a 3-5 minute wait before you could switch devices, so Vue is beyond terrible when it comes to telling you've stopped watching.

     

    @ djuanbond  you don't have to log out of devices, you simply have to STOP STREAMING then wait the 3 hour time out period (which is stupidly bad), it is NOT a 5 device limit (I have 6 logged in right now but none are streaming) I did hit the limit on my first night of the trial but I knew I would because I knew how it worked. What you should be asking for is Vue to fix this 3 hour wait garbage, asking to remove the number of streams limit is ONLY going to make the service even MORE EXPENSIVE then it already is, while I don't have any proof of this it is pretty evident by looking at the streaming services that it the deals with the networks that set how many concurrent streams you can have, take Sling for example, they wanted to do a Multi-stream service much earlier then they actually got it up and running and I read a story (that I have NEVER been able to find again to prove it) where the Sling CEO was at like CES or some other trade show and in the interview he stated Sling wants to do a multi-stream setup but there deal with Disney was limited to a single stream and that all there other channel deals included multiple streams (6 months later out comes the Multistream Beta with NO DISNEY OWNED CHANNELS), also look at Hulu Live, for a SIGNIFIGANT extra fee of 15 dollars you can remove the limit on how many streams you can have IN YOUR HOUSE (still limited to 3 "on the go"). do you really wanna see Vue pull a Hulu Live and tack on an extra 15 bucks a month to remove the stream limit? and even if you did Vue would likely have to renegotiate with the networks for rates for people that want this unlimited streams option, it's highly unlikely to be something they can just go and offer because they feel like it.

     

    FYI, many services have device limits, 10+ years ago I was a sub-contractor for a company contracted with Dish Network and DirecTV to do service calls and installs (I was the "CABLE GUY") and at that point in time Dish Network had a hard limit of 6 recievers per account and this was in the early days of the 2 room recievers, this meant if you wanted HD on all your TV's you where limited to 6 recievers and to add a 7th reciever you had to buy a whole second service with a whole second monthly bill (something you could actually do here with 2 different PSN accounts), it wasn't a limit of the hardware, infact the way the switches and things where setup we could easily do 12 recievers per dish (using a daisy chain of 3 DP34 switches).

    0
  • +1 but....  The 5 stream limit isn't the real problem. 5 streams would be OK if PS took 3 minutes instead of 3 hours to acknowledge that a stream has stopped. Since DTV can do it, it isn't a technology issue. Seems to be a marketing decision.  
    0
  • +1 but....  The 5 stream limit isn't the real problem. 5 streams would be OK if PS took 3 minutes instead of 3 hours to acknowledge that a stream has stopped. Since DTV can do it, it isn't a technology issue. Seems to be a marketing decision.  
    0
  • Just some advice. Dont stream on a PC with multiple tabs open. 

     

    I have 2 teenagers who watch on Ipads and Iphones, we have 4 Fire TV's as well and we have NEVER ran into the 5 device limit error. 

    0
  • If 5 streams isn't enough, than watching tv isn't for you.
    0
  • 5 is plenty.

    If it were 1 or 2 like some other companies, I would B!TC# A TON !

     

    What SONY NEEDS to consider is setting up a two or even three factor authentication to verify the device. Just putting in a password is not enough in my opinion.

    You need a text message sent to you or maybe a better alternative would be a serial number or MAC address of the device you are using to get access to Playstation VUE so that its REGISTERED in the system and you can go into your account to edit what devices can connect to VUE up to the limit is reached.

    Comcast does this with their xfinity hotspot connections up to 10 devices. Once you reach the maximum, you must log on to the portal and delete devices.  

    0
  • 5 is plenty.

    If it were 1 or 2 like some other companies, I would B!TC# A TON !

     

    What SONY NEEDS to consider is setting up a two or even three factor authentication to verify the device. Just putting in a password is not enough in my opinion.

    You need a text message sent to you or maybe a better alternative would be a serial number or MAC address of the device you are using so that its registered in the system and you can go into your account to edit what devices can connect to it up to the limit.

    Comcast does this with their xfinity hotspot connections up to 10 devices. Once you reach the maximum, you must log on to the portal and delete devices.  

    0
  • @here, Please read the original post again. This is not a concurrent stream limit, but a concurrent logged in device limit.

     

    @DanielR644, the explanation you gave makes some sense. Yes, it would be nice if PS Vue was able to reduce the timeout so that we might not run into the concurrent stream limit (1010) error when none of our devices are actively streaming.

     

    0
  • @ carlo_1108  not exactly what you are asking for but one thing I really love about Philo (the service I have switched to) is that there is effectively no password, everytime I want to "activate" a device I simply enter my cell number and they text me a code to input (basically 2 factor but without a password or email that could be hacked) and the Roku's actually do get listed on the website and you can manually remove them if you want to kick a Roku off but you can't kick other devices out, but it's the closest thing i've seen to what you are talking about.
    0
  • DanielR644

    I'm been using Philo....WHY CAN'T SONY SEE THAT THESE GUYS HAVE IT RIGHT !!!

    Unfortunately, I'm not the biggest fan of giving out a phone number because that could get hacked too.

    But I would strongly prefer to have a system like Philo where you enter the cell number and they text a code to put in like a 2 factor auth.

    Every streaming service should incoperate some tab within the users account to SEE ALL THE DEVICES their service is connected to and delete the ones they don't utilize anymore (I mean I upgrade my smartphone every other year, so there is no way I can keep years of old devices connected to watch Vue).

    0
  • I viewed this forum before when certain commenters had a lot of mean comments towards others about how it wasn't the number of logins it was the number of devices actually streaming.  Well, they were proven wrong because now the error message specifically states you are logged into too many devices.  Everyone's situation is different, if you don't own more the 5 devices you may not understand this issue. 

    I love PSVue and I would say 5 streams is enough however if you have a large household with a lot of TV's/devices and family members it's hard to keep track of what devices are logged on. So when you get an error message you don't know which device to log off.  A device monitor on the account/device page would be very helpful.  The 3 hour wait timing is ridiculous.  Lastly if you pay for it you have every right to submit your complaints.  I know some of the users of PSVue are gamers and are defensive of PlayStation as a gaming system of choice.  If PS wantS PSVue to be the best it can be I'm sure they welcome everyone's comments and complaints.  And most important I know they don't want customers (that have no stake in the game other than to be a smart ass) telling other customers to take their business elsewhere.

    0
  • @ GMP2318  if it's "logged in devices" then WHY did I have 6 logged in devices last week and only had to simple STOP STREAMING for 3 hours on one of the first 5 to add that 6th device? it's DEFFINITELY concurrent streams the issue is the 3 HOURS it takes to register a device has stopped streaming that is the core of the issue.
    0
  • GMP2318. Very well said. Having to wait 3 hours for a "reset" is just absurd. I have a large home with multiple TVs. I went ahead and installed 7 ROKU devices and proceeded to add them to Playstattion Vue. On each ROKU device I installed the Playstation VUE app, activated the device, started streaming to verify that it works and stopped streaming. Everything was fine until I got to the 6th ROKU device. Once I activated that device and successfully tested that it works I went back to a ROKU device which previously worked and now I got the 1010 error and the "3 hour" wait message. None of the 7 ROKU devices are streaming so why do I have to wait 3 hours for a "reset" just because, one by one, I started and stopped streaming on each device? 

    +1 

    0