PlayStation™Now
05 Sep 2015
CrazyTalk
By: CrazyTalk

Stuck on preparing game

39 replies

For about a week now, every time I try to play a game on PlayStation Now it either gets stuck on "preparing your game" or sometimes error code CE-35709-4 comes up.

  • I have the same problem. I've only been told that they are escalating it to the engineers and I'll be contacted when they know more. So far it's been a few days but I'm waiting patiently over the labor day holiday.

    I don't always get this code though. Most of the time it just says "preparing your game." Of I try to get around it, then it eventually gives me this error.

    PSN Help!!!
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  • shortypmo (PlayStation Support)

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    I'll have our engineers take a look into your session.

     

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    I'm sorry about the delay. The engineer cleared out your session so this should be resolved now. Can you check?

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  • I will check and let you know. Thank you.
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  • I hope it worked for you so I have a solution to look forward to.
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  • shortypmo (PlayStation Support)

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    I'm sorry for the wait. You should be able to stream now. Please let us know if you're still having issues.

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  • I am stuck on preparing game as well and am on a free trial. So far the service seems unplayable even when connected as I receive disconnects even on a stable 50 by 5 connection with no other streaming or network issues. Please clear my session.
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  • Working now
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  • also stuck on preparing game...

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  • I am on the PlayStation Now trial and have been unable to play any games all day. It is also stuck on "preparing your game" and "your game did not start as expected. Try launching it again" No error codes were given.
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  • No matter how long i w8 its stuck on prepairing game w8 for an hour and still nothing pls help
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  • I have the same problem and no matter how long i w8 nothing happens w8 for an hour and no error just still preparing game pls help

     

    MOD EDIT: Merged with existing thread. -minako85v
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  • Anyone know why DMC HD is only for rental even tho am subbed? Played it no problem last night.

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  • Also stuck on "preparing your game" please help?

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  • Totally stuck on this screen too. I have a 50/10 connection, and the game never launches :(

     

    Is there any workaround?

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  • Same... I'm playing on the PC and I have the same problem.  Tried 2 games and none of them get into the game. 

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  • I am also stuck on preparing game, any help?

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  • There must be something happening on PlayStation's end, I've checked my connection and restarted my PS4 and still nothing. I saw on some other threads that customer service had directly reached out to some people who were having the same problem so I suppose we just have to wait for that day. Haha
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  • I am also having the same issue, stuck on preparing Game

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  • Hey I've had ps now for a while now never had any issues before till the other day. I'm now also having an issue of not being able to get passed the preparing game screen. Been like this for 2 days now. I seen some error code the first time but now I don't get any error code and it just try to keep loading but nothing happens. I tryed to reset my modem and restarted the ps4. I'm able to play any of my other games online just fine. So I'm not sure what else to try. HellaMental420
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  • I just paid for a three month subscription to PSNow and it's giving me the same crap. It's either "preparing game" for an infinite amount of time or it straight up says "cannot start the application" (CE-35709-4)

    WHAT THE HELL, MAN?!  I'm not paying for this service only to have it NOT work!

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  • Per : http://community.us.playstation.com/t5/PlayStation-Now/Troubleshooting-Connection-issues-on-PS-Now/td-p/44949925

    I opened port 2053 and it started working right away.  I am connecting with PC app.

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  • please help stuck on prepaing game with every game i try to play.

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  • Stuck also on preparing game 8 hours now plz fix
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  • Says an unidentified error has occurred please try again later
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  • I talked to someone this is what I got
    Irvin: Hello Krystle, I am so sorry to hear about the issue you are having with accessing to PSN now games today.
    Irvin: Let me tell you that in this moment we are experiencing issues with the PS NOW feature and we are aware about the issue, in this moment we are working hard to fix it so you can go back to gaming, I will kindly recommend you to try later during the day or tomorrow morning until we can fix the issue.
    Me: Alright thanks. You might have someone post in the forums there's a lot of people looking for answers
    Irvin: We are working on update the status since we are still investigating about the issue.
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