Consoles & Peripherals
05 Dec 2017

PS4 stolen and need to locate the serial number for it

3 replies

My apartment was broken into and my PS4 stolen. I have had the system for a number of years an no longer have the receipt. Is there a way to locate this information with PSNs system so that I can report the information to my renter's insurance and to lock the system remotely. If I can't use it, I definitely don't want some skeezy scumbag using it.

  • As far as I know there's no way for Sony to pull up a bill of sale, and Sony will not disclose any information without a warrant issued by a judge, and as far as I know there's no way to remotely lock a game console. Even if your system was located, most stolen goods are sold within twenty four hours. So the guy using it is probably not the guy who stole it. 


    Call the police and file a police report. Change your passwords. If you have your credit card tied to your account, alert your bank and have them put a block on any transaction from the Playstation Network. And if you haven't file a claim with your insurance company, even though you don't have a receipt anymore. That's all you can really do.  

  • gkpama00 (Support MVP)

    None of that is possible.  Knowing the serial number is the way that you prove to Sony that the console was yours in the first place. The fact that you signed-in on the console, or activated your account on it, does not prove that you ever owned the console; and it certainly does not prove that you were the last owner of the console. Sony won't give you the serial number under any circumstances.  You need to write down the serial numbers of your property before it is stolen, otherwise just forget about it.  
  • TwinDad (Support MVP)

    Login to your router, and find the MAC for the PS4 console. You can give that to police so that they can get the information from Sony.


    For future reference. Take a photo of all receipts for items that cost over $200 (your choice here) and store them in the cloud. If any thing is stolen you can download the photos and have proof of purchase. Same thing goes with serial numebrs. Take a picture of the item and the serial number, store in the cloud for future use.