Consoles & Peripherals
24 Jul 2016

PS4 controller USB cable loose

11 replies

The PS4 controller cable on a brand new PS4 does is not secure. It easily loses the connection often and is difficult to charge. It is infuriating. I read that this is a common problem. To fix it Sony wants me to mail the controller and be withoue one for weeks. That is ridiculous. They should send me a new controller first or at least as soon as they recieve mine. They are selling a defcetive product and ruining people holiday or birthday gifts. I cannot use teh controller like this anymore and I do not want to wait for it to be repaired. It pisses me off. There shoul dbe a class action lawsuit against Sony by everyone with this problem.

  • RecklessOctopus (Support MVP)


    CaptainAceGunn wrote:

    The PS4 controller cable on a brand new PS4 does is not secure. It easily loses the connection often and is difficult to charge. It is infuriating. I read that this is a common problem. To fix it Sony wants me to mail the controller and be withoue one for weeks. That is ridiculous. They should send me a new controller first or at least as soon as they recieve mine. They are selling a defcetive product and ruining people holiday or birthday gifts. I cannot use teh controller like this anymore and I do not want to wait for it to be repaired. It pisses me off. There shoul dbe a class action lawsuit against Sony by everyone with this problem.


    Lol you said class action lawsuit? Have fun with the lawyer fees for them to tell you that they offer a 1 year factory warranty on everything. And no you will not be without it for weeks. How about you call up the support number tomorrow and find out yourself. Or you can purchase anew controller. 

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  • gkpama00 (Support MVP)

    It is not a common problem, although it seems to be a trend lately in the support forums for people to claim that their obscure issue is a common problem; without citing any data to support that claim.  The PS4 has sold over 40 million units, but a few dozen, or at best a few hundred, posts on a forum over 2.5 years is a "common" problem. Your understanding of math is apparently comparable to your understanding of lawsuits. The PS4 controller uses a standard micro USB 2.0 connector.  Sony doesn't even make them.  It buys them from a supplier.  The cable itself is nothing special.  It is a standard micro-USB 2.0 data cable, and any other standard micro-USB 2.0 data cable should work just as well.  It is unlikely that the connector was defective, and the repair center can tell if it was damaged through use.  In any case, even if the connector is defective, you have two choices as to what to do about it.  You can send the controller back to Sony at your own expense, and if it was in fact defective, then Sony will send you a new one; or you can replace it yourself with a new or used controller.  That is all there is to it.  Posting to this forum certainly will not provide you with any more options.  Sony actually will send you a new controller as soon as yours is examined, and determined to be eligible for warranty replacement.  Sony does not repair controllers.  It is not cost-effective.  The old controllers are recycled, and Sony sends new controllers as replacements.  The reason that Sony requires you to send defective controllers in at your own expense, is that most of the "defective" controllers were performing as designed, and just were not used properly.

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  • https://aramblinggeek.com/quick-fix-fixing-a-loose-micro-usb-cable
    Your issue is the cable not and controller's port
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  • The issue is the cable. USB Micro is a horrible connector for a controller.
    It's made for charging phones and tablets. I don't know what Sony was thinking.

     

    Here's my connection from PC to my DS4:
    DS4 Controller Micro USB port, plugged by USB male to Micro usb male coiled extention of about 1 meter (when fully stretched) or about 30 cm (when fully coiled),
    plugged into USB male to USB female extension 2m, with the female end stuck under my desk and the male end stuck into a USB Port on my PC.

    Now some fun data:
    The coiled cable reduces strain on the connector, but it never actually uncoils. I never jerk on the cable and I never drop my controller.
    The coiled cable is never removed from the DS4. I merely disconnect the coiled cable from the USB Male-Female extention cable.
    This is because I initially suspected the plugging in and out of the cable caused the wear and wobble.

     

    So, with no excessive strain on the cable or connector, and without ever unplugging the micro usb connection, the moving of the controller in a 5 cm³ space (10 cm³ if I'm charitable) causes enough force on the connector to cause regular wobbly disconnects after a month of use. Consistently, as I'm currently on my 3rd cable.

    So again I say, why on earth wouldn't Sony just use the regular USB connector? It has none of these problems and clearly the DS4 is wide, deep and tall enough to contain a USB 3.0 port. It's a design flaw. And if it's an intended one, it's a tax on usage, paid through buying cables.

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  • GraphiteGB (Support MVP)

    USB standard IS to use a MICRO connection port when connecting to a SLAVE battery powered unit... even USB C is still a micro connector standard...

    USB B FULL size Mains powered port is only used for Mains powered devices that again is the Standard USB 1.0 has fixed from day 1...

    USB A is only allowed on the Master device not slave or charge device this is the standard USB 1.0 set...

    All Slave devices are not allowed master ports that BREAKS USB rules...

     

    SIE could have gone CUSTOM cable... but then you would be moaning that it COST $10 to replace the charge cable or you had to buy a $20 charging dock because the port was not a standard USB pin connector... or that you now have 4 custom cables that came with the PS4s that you don't need because SIE had to supply them with the PS4...

    Screenshot_20170307_153314.png

    If you damage or LOSE custom cables its expensive to replace them...

     

    The USB B mains powered device socket is MASSIVE compred to the battery powered connector cable... and it will have changed the outside and internals of the DS4..

    People Own USB micro conection cables because they own A Miobile or a Tablet as Micro USB is used on them... Wireless RF headsets also Use Micro USB prts for charging... as it is the standard for battery powered units now...

     

    DS5 will likely come with USB C... as thats replacing USB Micro and USB A ports... as printers and HDDs go Wireless the mains port USB B will be discontniued..   

     

    USB C connection Can be used once it gets more popular but Many current USB C cables don't actualy work with USB C devices because they were done to cheaply and they contain electronics in the cable that break compliance with USB C standards set.....

     

     

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  • Every controller I've gotten for the PS4 has had a weak wobbly connection from day 1.

    For normal charging, I have to wrap the cable around the middle of the controller to hold it in place, so it stays charging when it gets bumped or a slight breeze goes by, or I walk by and the cord gets jiggled.

    I can stand this for normal charging every night... but when I take the controller with and use the PS4 remote play option, where it requires the cable to have a strong connection at all times to even play games on my laptop when away from home... yeah, holding the cable in position while playing doesn't allow for my wrap-around solution to charging.

    This is a problem with the controller design. Perhaps they could have a guard that the cable can slot into and then lock into place, that is too narrow for the connector end to slip past, to keep it from moving, or SOMETHING to hold it in place, and not rely on the "snug-ness" of the connector.

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  • Thanks for digging up this old thread to tell us your story. Here's my story, i have 5 ds4's and they all have very strong connections at the charge port, the oldest one being lil over a year old, the cables I use I got with my launch xbone, good length and always fit snug. More often than not, the cable is the issue and is usually the first thing costed down in a product. Buy a better cable and it will improve it.
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  • GraphiteGB (Support MVP)

    For some reason the video is no longer showing... in the original post...

     

     

    Its cable quality NOT DS4 ports...
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  • I'm already on my fourth DS4 controller and at least 20 micro-usb cable.  I just bought this 4th controller about 3 weeks ago and now the port is again loose.  Funny thing is that the cable works on all my other gadgets except for the controller.

    Anyway I can't afford to send it to Sony (I'm from the Philippines) for replacement so I'll just wait until it completely conks out and buy a new one.  I'm just posting this so I could be "counted" so those who still claim this is not a "common" problem could start counting.  I'm sure this is common it's just that most "common" people don't bother to post their problems.

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  • Most "common" people don't bother to post their problems?

    So....you are an "uncommon" person with a "common" problem?

    No.....due to the transitive property I think its more accurate to say you are an "uncommon" person with an "uncommon" problem.

    "Common" people post their problems all the time.

    Its "uncommon" for people to post all is going great.

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  • Also you are the fourth person on this soon to be two year old thread to claim to suffer this "common" problem.

    You mentioned counting....

    By your count does that really seem to be a "common" problem?

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